Senior Service Center Manager @ Hmhw

About us

HMH is a leading provider of drilling solutions, offering a wide range of products and services that are designed to be the safest and most efficient in the industry. Apart from our expertise in land and offshore operations, we are continuously expanding our knowledge within subsea mining, geothermal, onshore and offshore construction, as well as offshore wind industries. With offices in 16 countries across five continents, HMH maintains a strong global presence.

HMH is a frontrunner in developing and providing automation and digital solutions for our drilling customers to support their endeavor to improve efficiency and environmental footprint. Equipped with its brilliant team of engineers, HMH is committed to actively exploring opportunities in other industries. For us, this means new opportunities and challenges that we need creativity and great minds to solve in our efforts to innovate our future.

Do you want to join our team?

At HMH we value our employees. We offer exciting job opportunities that will give you the opportunity to grow in your role and give you the professional development you deserve. In addition to competitive pay and benefits, you will join a casual and inclusive work environment. Our environment is based on respect and having a good day at work, so you can expect to join a knowledgeable, global team who help each other to succeed.

Summary

Lead safe, reliable and profitable delivery of drilling lifecycle services (workshops repairs in Dubai and Abu Dhabi, overhauls, modifications, field service operations and after-sales support, owning operational performance, quality and customer commitments. Provide visible, technically credible leadership, especially at peak workloads and critical customer situations, turning the regional plan into clear priorities, resourcing and measurable results under the direction of the DLS Director, MENA.

Job Responsibilities

• Operational delivery, cost and business planning
• Manage both workshops as one operation, applying the same processes, quality standards and HSSE controls at each site, while planning resources, competence, tooling and maintenance for each site's equipment.
• Manage the full execution cycle from planning, delivery, testing, customer acceptance and closeout, confirming scope, resources, materials and risks before committing dates.
• Maintain an integrated workload and capacity plan across both locations, assigning workshop, field service and subcontractor resources by competence to meet commitments and maximize utilization.
• Lead daily execution and backlog reviews; anticipate bottlenecks and implement recovery plans with clear owners and dates.
• Apply sound technical judgment to complex issues, engage Engineering, Quality and product specialists as needed, and ensure work follows approved procedures, specifications and customer requirements
• Drive sustainable utilization and cost targets by cutting avoidable overtime, idle time, rework and expediting, while protecting quality and safe workloads.
• Work with Sourcing, Supply Chain, Engineering and Quality to qualify capable vendors and subcontractors that improve margin.
• Prepare business cases for capacity, equipment and process improvements, and deliver the benefits of approved initiatives.
• People leadership and performance
• Define clear performance expectations for own team in both locations.
• set clear goals, conduct regular performance reviews and address underperformance or conduct issues promptly in line with HR policy.
• Stay visible and decisive under pressure, directing teams through peak demand and resolving competing priorities without compromising safety or quality.
• Develop talent through mentoring, competency assessments, training and succession planning; propose hiring or resource changes per approved process
• Financial performance and SAP control
• Deliver approved profit and margin targets, explaining variances and acting early on cost overruns, scope leakage and margin erosion.
• Ensure accurate SAP cost and revenue postings and timely invoicing with Finance, minimizing unbilled and aged work in progress.
• Provide reliable reporting and forecasts; escalate material risks with quantified impact and proposed actions.
• Customer engagement
• Act as the main operational contact for customers on service delivery and technical issues.
• Conduct planned customer visits with Sales and close agreed actions on time.
• Support Sales with technical, capacity and cost input to proposals.
• Quality and warranty management
• Release equipment only after required inspections, testing, certification and approvals, with complete traceable documentation; minimize rework and repeat defects.
• Resolve warranty cases within agreed timelines through root cause analysis and corrective action, agreeing remedies with authorized functions and preventing recurrence.
• HSSE and compliance
• Lead HSSE performance, enforcing risk assessments, safe systems of work and applicable regulations with HSSE and Quality.
• Ensure incidents, near misses and nonconformities are investigated, and close HSSE and audit actions on time.

Required Qualifications

Education: Bachelor's degree from an accredited university or college in Engineering Discipline or relevant discipline (or a high school diploma / GED with at least 15 years of relevant experience)

Experience: Minimum 10 years of relevant professional level experience. Minimum 5 years of management experience and leading organizations

• Skills and Abilities: Strong technical knowledge of drilling equipment maintenance, inspection, repair, overhaul and testing; able to challenge recommendations and recognize when specialist input is needed. Credible leader who makes timely decisions, delegates effectively, directs/ mentors teams and stays composed under pressure. Practical SAP proficiency in service and project orders, cost and revenue tracking, work in progress and billing; able to resolve data and performance discrepancies. Strong commercial judgment in job costing, margin analysis and forecasting, with sound knowledge of global contract administration, contract scope, warranty obligations and change control, operating within delegated authority. Excellent verbal communicator, able to persuade leaders to act and negotiate with customers, vendors and partners. Proactive and accountable; anticipates demand and delivery risks, challenges inefficient practices, develops evidence-based solutions and brings multiple tasks to conclusion. Works effectively across departments and is willing to travel for customer and operational needs.