About this role
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Join a team where your operational discipline and attention to detail directly improve client onboarding and account maintenance quality. In this role, you will help ensure custody accounts are configured correctly, changes are well controlled, and data remains accurate across systems. You will partner closely with stakeholders to investigate issues, deliver reporting, and keep daily workflows running smoothly. You will also identify recurring breaks and help improve processes to reduce rework and strengthen controls.
Job summary
As a Client data analyst in Custody operations, you will support custody account onboarding and lifecycle changes by managing daily workflows, maintaining accurate static data, and delivering controlled account setup and maintenance. You will investigate queries, reconcile data across systems, and partner with stakeholders to translate requirements into accurate configurations and timely outcomes.
Job responsibilities
- Manage daily workflows supporting custody onboarding, account maintenance, and account closures, ensuring completeness, accuracy, and control.
- Investigate and respond to internal and client-related queries by performing analysis, identifying root causes, and coordinating timely resolution.
- Deliver recurring and ad hoc reporting by gathering requirements, validating inputs, and completing outputs accurately and on time.
- Execute custody lifecycle events (e.g., launches, maintenance, closures, and changes) with clear documentation, approvals, and audit-ready records.
- Partner with stakeholders to gather requirements, validate inputs, and translate them into accurate account configurations across systems.
- Validate and reconcile data to maintain system integrity, identify breaks promptly, and drive remediation through to closure.
- Troubleshoot account setup and configuration issues, communicate status clearly, and escalate risks appropriately.
- Maintain procedures and setup documentation by updating records and supporting control and compliance expectations.
Required qualifications, capabilities and skills
- 5 years of experience in financial services operations supporting account onboarding, account maintenance, or client data processes
- Strong data analysis and validation skills, including proficiency in Microsoft Excel (e.g., pivot tables, formulas, and data investigation)
- Demonstrated attention to detail and quality control, with the ability to deliver accurate work under pressure and meet deadlines
- Strong, structured problem-solving skills, including the ability to connect details across systems and downstream impacts
- Strong communication skills, with the ability to explain issues, risks, and next steps clearly to stakeholders
- Ability to organize and prioritize work, drive follow-ups, and maintain day-to-day workflow execution
- Ability to work independently, take initiative, and adapt quickly in a fast-paced environment
- Experience maintaining clear documentation and process artifacts to support audit readiness
Preferred qualifications, capabilities and skills
- Bachelor’s degree or equivalent practical experience
- Experience supporting custody as a product, including account onboarding and lifecycle changes
- Experience supporting reporting deliverables for clients, investors, or regulatory stakeholders
- Experience partnering with cross-functional teams to translate requirements into operational setup and controls
- Experience driving process improvements, workflow simplification, or recurring issue reduction
- Experience supporting data reconciliation across multiple systems and addressing root causes of breaks
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes