About this role
Experience in containerized Inland Transportation, port logistics or international logistics operations.
- Good knowledge of Brazilian import/export processes, ports, terminals and depots.
- Knowledge of container pick-up/return, gate-in/gate-out, free time, detention and container maintenance processes.
- Knowledge of CT-e, ANTT regulations, transportation insurance and road freight documentation.
- Strong customer focus, communication, organization and problem-solving skills; experience with transportation systems and data analysis tools is desirable.
Customer Service
- Act as the main operational contact for assigned customers.
- Provide proactive and timely communication throughout the transportation process.
- Anticipate exceptions and keep customers informed of issues and solutions.
- Ensure customer requirements, SOPs and agreed service levels are consistently met.
Inland & Container Operations
- Coordinate import and export container transportation with customers, carriers, ports, terminals and other stakeholders.
- Monitor empty pick-ups, loaded movements, gate-in/gate-out, deliveries and empty container returns/drop-offs.
- Coordinate port, terminal and depot activities, appointments and container availability.
- Control free time, detention, container maintenance/condition issues and avoidable operational costs.
- Ensure accurate operational data, documentation, costs and timely file closure.
Documentation & Compliance
- Ensure correct CT-e issuance, transportation documentation and freight information.
- Follow applicable ANTT regulations, road transportation and insurance requirements.
- Maintain accurate information in operational systems and reporting tools.
Cross-Functional Support
- Provide accurate and timely operational information to internal departments as required.
- Support customer onboarding and implementation from an operational perspective.
- Coordinate effectively with APL Logistics teams involved in import/export operations.
- Customer service and service-level performance.
- Pickup, delivery and container return performance.
- Free time, detention and avoidable cost control.
- Operational accuracy and timely file closure.
- Carrier performance, compliance and operational quality.