About this role
As a Senior Analyst – Global Aviation & Space, you will support all aspects of placement and ongoing service for assigned WTW Aviation clients, including complex and large multinational accounts. This role is highly execution-focused and requires strong client management, project coordination, and stakeholder engagement skills in a fast-paced environment with significant administrative and coordination responsibilities.
The Role
Main responsibilities
- As a Senior Analyst – Global Aviation & Space, you will assist with all aspects of the placement and service for WTW Aviation Clients within the broader service client team
- Assist with risk management analysis utilizing new business, renewal and claim reviews
- Update and enhance policy contracts & endorsements
- Assist with all phases of new business, renewal and remarket processing including preparation of applications, obtaining quotes and creating proposals
- Consistently prepare and submits policy change requests to carriers
- Monitors status of change requests and reviews policy documents for accuracy
- Assist with resolving client, carrier and/or vendor accounting issues, including coverage questions, collections, discrepancies, fee arrangements, billing controversies
- Assist invoicing policy premiums
- Ensure compliance with all WTW and regulatory procedures such as WEM (Willis Towers Watson Excellence Model)
- Produce and regularly update bespoke policy wordings, endorsements and certificate of insurances
- Contribute to the growth of the Corporate Risk & Broking global practice, office and firm
- Support all of the Company's values and main objectives that may change from time to time
- Ability to provide prompt and clear customer service in a high-volume, client-focused environment via both e-mail and telephone
The Requirements
- 3 - 5 years of insurance industry experience, either at a brokerage or underwriter
- Aviation knowledge is an asset, but not required
- Hold a minimum of a Diploma of College Studies (DEC) and/or an equivalent combination of certificate programs
- Possession of insurance industry designations is considered an asset, such as CIP, CRM (Canadian Risk Management), or similar credentials
- Ability to work with various software products necessary to perform job satisfactorily including
- Must be able to maintain confidentiality of material at all times
- Excellent Communication Skills
- Ability to read, understand, and process tasks by written and oral instructions
- Independently carry out assignments
- Ability to work well with others and provide assistance cooperatively and courteously
- Proficiency in French and English, both written and oral
- Current holding of Insurance Brokerage License or required to obtain within 90 days of joining
- Proficiency with Word, Excel, PowerPoint, Outlook and Artificial Intelligence tools
This position is based in Canada and is open for hybrid/virtual work, subject to business needs.
This role is also eligible for an annual short-term incentive bonus.
Artificial intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.
This job posting is an advertisement for an existing vacancy.
Equal Opportunity Employer