About this role
Medical Receptionist | White Cross New Brighton, Christchurch
Casual | As Required
Are you a friendly, organised and people-focused professional who enjoys helping others? White Cross New Brighton is looking for a proactive Medical Receptionist to join our team on a casual basis.
As one of the first points of contact for patients, you'll play an important role in creating a welcoming and supportive experience. Working in a community-focused general practice, you'll connect with patients and whānau attending for everything from routine health appointments and preventative care to ongoing health needs.
Whether you're welcoming patients, coordinating appointments or supporting our clinical team, your contribution will help ensure patients feel informed, supported and well cared for.
About the Role
This is a varied, people-focused position where no two days are quite the same. Working alongside our doctors, nurses, nurse practitioner and wider administration team, you'll help keep the clinic running smoothly while supporting patients throughout their healthcare journey.
White Cross New Brighton provides a comprehensive range of general practice services, supporting individuals and families with everyday health concerns, long-term condition management, preventative healthcare and acute medical needs. The clinic also offers access to additional services, including physiotherapy, counselling, blood testing and pharmacy services.
As a casual team member, you'll provide reception and administrative support as required, offering flexibility while becoming part of an established team with a strong connection to the local community.
What You'll Be Doing
- Welcoming patients and visitors with warmth and professionalism
- Managing appointments, bookings, cancellations and patient enquiries
- Registering patients and maintaining accurate patient records
- Answering phone calls and coordinating appointments
- Supporting patients with enquiries about appointments, services and general practice processes
- Processing payments and supporting front desk operations
- Providing administrative support to doctors, nurses and the wider clinical team
- Helping maintain an organised, efficient and patient-focused reception environment
- Working collaboratively with colleagues to ensure patients receive a positive experience
About You
We're looking for someone who enjoys working with people, adapts well to changing priorities and takes pride in delivering excellent service.
You'll bring
- Strong communication and customer service skills
- A warm, approachable and professional manner
- Excellent organisational skills and attention to detail
- Confidence using computer systems and learning new technologies
- The ability to multitask, prioritise and remain calm in a busy environment
- A reliable and team-focused approach
- Flexibility and availability to support the clinic on a casual basis
- A genuine commitment to helping others and delivering positive patient experiences
Previous experience in reception, administration or customer service is preferred. Experience in a medical practice or healthcare environment is an advantage, but not essential.
We're looking for someone with the right attitude, a willingness to learn and the confidence to contribute to a supportive, patient-focused environment.
About White Cross New Brighton
Located on Union Street in Christchurch's eastern seaside suburb, White Cross New Brighton (previously New Brighton Health Care) has been caring for its local community for more than 45 years.
The practice provides a comprehensive range of general practice services for individuals and families, with a focus on accessible healthcare, preventative wellbeing and ongoing patient relationships. From childhood health and immunisations to long-term condition management and acute medical needs, the team is committed to supporting patients and their whānau at every stage of their healthcare journey.
You'll be joining a friendly and dedicated team of GPs, nurses, a nurse practitioner and support staff who take pride in delivering quality care and maintaining strong connections with their community.
White Cross is part of Tāmaki Health, one of New Zealand's largest independent primary healthcare groups, supporting communities through accessible, high-quality healthcare.
Why Join Us?
- Enjoy casual flexibility with opportunities to support the clinic as required.
- Be part of a close-knit team working together to deliver quality healthcare to the local community.
- Make a meaningful difference by helping patients and whānau feel welcomed, informed and supported.
- Gain valuable healthcare experience working alongside experienced doctors, nurses and healthcare professionals.
- Build your healthcare career within an established organisation that values learning and development.
Apply Now
If you're passionate about customer service, enjoy working with people and want to contribute to a team making a difference in its community, we'd love to hear from you.
Apply today and help us deliver better healthcare experiences for the New Brighton community.