About this role
Description
- Greet Guests, recognize frequent Guests, and ensures that they have information on how to contact any Host for future needs.
- Explains promotions, programs, and any current giveaways to all Guests.
- Explains the benefits and privileges of using a player’s card.
- Responsible for improving Guest service, developing and implementing new promotions, maintaining and cultivating relationships with VIP Guests.
- Familiar with a variety of the field's concepts, practices, and procedures.
- Relies on experience and judgment to plan and accomplish goals.
- Performs a variety of tasks.
- May lead and direct the work of others.
- A wide degree of creativity and latitude is expected.
- Ability to approve credit and manage reinvestments in Guests.
- Responsible for developing and increasing Guest visits and play habits.
- Responsible for filing events based on play criteria.
- Responsible for acquiring new and inactive business.
Qualifications
- Communicate effectively with Guests, Team Members and Management.
- Well organized and detail oriented.
- Available to work the shifts necessary to complete functions and responsibilities.
- Must be able to obtain Gaming Registration.
- Must be professional and maintain confidentiality to surveillance operations and activities.
- Two plus years of experience preferred.
- Basic computer skills.
- Must be able to work quickly and accurately under high stress situations.
- Exercise general responsibilities necessary to minimize operation cost and maximize operational profits.