About this role
Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.
To take ownership and effectively manage functional operations of our stores.
Customer Satisfaction
To take ownership and effectively deal with customer requests, queries and complaints and take necessary action from feedback
Ensure all customer orders are dealt with immediately and correct procedures followed for dealing with customer orders and to take corrective actions wherever required.
Stock Levels and Event Calendar
Prepare and participate in the preparation of sales budgets for discussion with the CM
Ensure prompt and effective replenishing of merchandise in-store
Ensure effective space utilization
Review and effectively deal with slow lines and end of ranges and implement necessary action
Ensure Stock levels are sufficient for major events
Ensure all sales, promotions are planned effectively, executed and promptly and maintained professionally
Review and analyze stock and sales reports monitoring over- and under stocks, suggesting corrective action to be taken by the CM
Coordinate with the Mall management for promotional activities
Reporting and Competitor Activity
Submit brief Monthly reports to the CM covering all aspects of:
Sales performance
Stock positions and concerns
Special events and promotions
Staff movement & issues
Conduct competitor shopping and Providing monthly feedback on competitor and event activities
Merchandising, Shop keeping And Store Standards
Maintain a detailed knowledge of the section merchandise, ensuring promotions and fast selling lines are featured.
To ensure all products are price tagged and bar-coded before display
To maintain hygiene & cleanliness for store inclusive of any back areas
Human Resources & Daily Stores Operation
Effective time management of self and subordinates
To plan the monthly staff rotation of the store
Identify store training requirements and conduct relevant training
Dealing with staff related administrative issues.
Ensure all disciplinary procedures and staff movements are directed through the CM.
Assist with creation of an environment which conducive to a high store morale
To ensure staff accommodation.
Daily Store Operations
Functional operations in stores
Ensure random pricing checks on products to be completed in time
Minimize shrinkage in line with targets, and implementation of SLAP
Theft policy and procedure
Implementation to Health & Safety regulations and maintain a safe working environment.
At least 5 years of work experience in fashion retail on a Store Manager role, Bachelor’s Degree