About this role
The Customer Care Executive (CCE) will be the front‑line representative for Digitide Solutions Limited, handling inbound communications for the CLM Domestic Diversified department. This role focuses on providing timely, accurate, and courteous assistance, ensuring customer satisfaction while meeting service level agreements and contributing to continuous improvement initiatives.
- Handle inbound customer inquiries via phone, email, and chat.
- Resolve issues promptly while adhering to service level agreements.
- Document interactions in the CRM system accurately.
- Escalate complex cases to appropriate teams.
- Provide product knowledge and guidance to customers.
- Identify trends and suggest process improvements.
- Meet daily and weekly performance metrics.
- Participate in training and knowledge‑sharing sessions.
- Maintain professionalism and empathy in all communications.
- Contribute to team targets and collaborative initiatives.
- High school diploma; associate or bachelor's degree preferred.
- 1‑2 years experience in inbound customer service or call center environment.
- Excellent verbal and written communication skills.
- Proficiency with CRM and ticketing tools.
- Strong problem‑solving and multitasking abilities.
- Ability to work flexible shifts, including evenings and weekends.
- Demonstrated empathy and patience with customers.
- Basic computer literacy (MS Office, internet navigation).
- Ability to meet performance metrics and KPIs.
- Team‑oriented mindset and willingness to learn.