About this role
Fundamental Hospitality is looking to hire an experienced Reception Manager to join one of our nightlife venue, Adaline in Dubai. This is an exciting opportunity for a confident and guest-focused hospitality professional to lead the reception team and deliver a seamless arrival and departure experience within a fast-paced, luxury dining environment.
Key Responsibilities
- Lead, train and develop the reception team.
- Ensure every guest receives a warm, professional and personalised welcome.
- Oversee daily reservations, table allocations and guest flow.
- Manage VIP guests, special requests and guest preferences with discretion.
- Coordinate closely with the restaurant management and front-of-house teams to ensure smooth service.
- Maintain accurate guest records and reservation details.
- Handle guest feedback and resolve concerns professionally and efficiently.
- Ensure the reception area is consistently presented to the highest standard.
- Support the recruitment, onboarding and development of reception team members.
- Maintain excellent knowledge of the venue, menu, events and wider group portfolio.