About this role
The Director of Logistics & Order Management is responsible for leading end-to-end order fulfillment, global logistics operations, and third-party distribution partnerships. This role oversees the full order-to-cash lifecycle across wholesale and eCommerce channels, ensuring operational excellence, inventory accuracy, and best-in-class customer service. This position reports to the Chief Operations Officer and is open to candidates based in the United States.
Key Responsibilities
Order-to-Cash & Fulfillment Operations Oversee the full order lifecycle from order receipt through fulfillment and shipment across wholesale and eCommerce channels Lead warehouse and distribution operations through 3PL partners, ensuring service levels, accuracy, and cost efficiency Manage relationships with global 3PL providers, including performance reviews, KPI tracking, and contract compliance Ensure seamless system integration across ERP, WMS, EDI, and customer platforms to enable efficient order flow Monitor EDI compliance, resolve violations, and manage chargeback mitigation processes Oversee customer onboarding and logistics setup to ensure efficient and scalable operations Logistics & Transportation Management Direct global transportation strategy across parcel, LTL, ocean, and air freight Ensure carrier performance, capacity planning, and cost optimization across all regions Lead RFPs, contract negotiations, and vendor selection for logistics and transportation partners Monitor shipping performance, delivery timelines, and cost metrics to ensure best-in-class service Reporting, Forecasting & Analytics Establish and track KPIs such as order fill rate, accuracy, processing time, and on-time delivery Support forecasting and budgeting processes with operational insights and historical performance data Analyze trends and identify opportunities to improve service levels and reduce costs Operational Excellence & Continuous Improvement Lead continuous improvement initiatives focused on efficiency, scalability, and customer satisfaction Develop and implement SOPs across logistics, fulfillment, and partner operations Collaborate cross-functionally to streamline processes and eliminate inefficiencies Drive automation and system enhancements to reduce manual intervention and improve accuracy