About this role
Retail - Technology - Advisor We are seeking an individual who understands the realities of running a busy grocery retail operation and can confidently engage with retailers to support both operational and technology-related initiatives. The ideal candidate will be commercially focused, customer-centric and passionate about helping retailers improve their businesses through the effective use of technology and operational best practices. Roles and
Responsibilities
- Support retailers and store teams with day-to-day queries relating to retail technology and store systems.
- Build strong relationships with independent retailers and company-operated store teams to understand operational challenges and identify opportunities for improvement.
- Assist in the delivery of retail technology projects across areas such as EPOS, store networking, digital retail solutions and back-office systems.
- Coordinate with internal teams and third-party suppliers to ensure stores receive effective and timely support.
- Act as a key contact between retail operations and technical teams, translating store requirements into practical business solutions.
- Support the implementation of new technologies, processes and initiatives within stores.
- Monitor system performance and identify opportunities to improve efficiency, compliance and store productivity.
- Assist with training and supporting store personnel in the adoption of new systems and technologies.
- Participate in project planning, implementation and rollout activities across the retail estate.
- Develop and maintain operational procedures, user guides and support documentation.
- Contribute to business improvement initiatives that enhance retailer engagement and operational performance.
- Other projects as directed by management.
- Travel nationwide to support stores, projects and retailer engagement activities as required.