About this role
Job summary
To provide comprehensive administrative support that contributes to the smooth running of the Radiology Departments. Working within a fast-paced environment, I communicate effectively with a variety of internal and external professionals and organisations, ensuring a responsive, patient-focused service and delivering an exceptional customer experience at all times.
Only open to applicants from Hampshire & Isle of Wight NHS system, which is limited to: Hampshire and Isle of Wight ICB, Hampshire & Isle of Wight Healthcare FT, Portsmouth Hospitals University NHS Trust, University Hospital Southampton FT, South Central Ambulance Service, Isle of Wight NHS FT or Hampshire Hospitals FT.
Main duties of the job
To provide comprehensive administrative support to ensure the smooth and efficient operation of a busy Radiology service. Respond to a high volume of telephone calls and enquiries, handling patient queries, appointment bookings, cancellations, rescheduling requests, and requests for diagnostic imaging results in a professional and compassionate manner. Arrange and communicate MRI, CT, X-ray, Fluoroscopy, Ultrasound, and DEXA appointments by telephone and written correspondence, providing preparation instructions and supporting literature as required.
Communicate sensitive and complex information relating to radiological examinations clearly and empathetically, whilst maintaining confidentiality. Prepare and distribute appointment letters, preparation guidelines, and prescribed contrast agents, including Gastrografin and Omnipaque, as authorised by Consultant Radiologists. Cancel, amend, and reschedule imaging sessions and appointments, often at short notice, ensuring patients and staff are informed promptly. Coordinate the cancellation and rebooking of imaging lists across multiple modalities and sites. Escalate urgent diagnostic reports to referring clinicians in accordance with departmental procedures. Maintain accurate patient records on RIS/CRIS systems and provide a consistently high standard of customer service to patients, carers, healthcare professionals, and external organisations.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications
Essential
- 3 GCSE (grade C or above) or equivalent, including GCSE (or equivalent) English and Maths
- NVQ Level 3 or relevant experience
- Word Processing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address
Lymington New Forest Hospital
Wellworthy Road
Lymington
Hampshire
SO41 8QD
United Kingdom
Employer's website
https://hiowhealthcare.nhs.uk/ (Opens in a new tab)