About this role
Job summary
We are recruiting for a Business Support Administrator to join our Community Acute In-Reach and Onward Flow Team in the Isle of Wight. You should share our passion and drive to ensure that our patients receive quality and compassionate care throughout their time with our service. This role is for 22.5 hrs per week.
You will be responsible for providing effective and efficient clerical and administrative support to teams of healthcare professionals, as part of an integrated admin service across the Cluster. The role will involve a high level of organisational skills and excellent working knowledge of administrative procedures and IT systems used within the Trust. The post holder could be the first point of contact for the services and therefore requires clear communication and liaison skills. You will be responsible for managing and prioritising their own workload and will be required to use their own initiative.
At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.
Main duties of the job
Please see JD for full description of main duties and tasks.
The post holder will be responsible for providing effective and efficient clerical and administrative support to teams of healthcare professionals, as part of an integrated admin service across the Service Lines. They will be responsible for managing and prioritising their own workload and will be required to use their own initiative.
To work as a member across the administrative team providing extensive administrative support to the team and be responsible for the effective management and efficient working of non-clinical aspects of the Service in accordance with all Trust policies and procedures.
Be an active and dynamic part of the integrated administrative team. The post holder will be responsible for supporting the delivery of service objectives for the Service Lines.
To provide focus and support to the Business Support Offcier on business objectives - performance, governance, workforce, service improvement, information management, business continuity, communications, finance, and risk.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications
Essential
- Must be literate and numerate to GCSE level [A-C] in 5 subjects or equivalent qualification
- NVQ Level 2 Business Administration qualification/ equivalent qualification or equivalent business support experience
- ECDL
Desirable
- Working towards NVQ level 3 Business Administration qualification or equivalent qualification/experience
Experience
Essential
- Good working knowledge of NHS clinical I.T. systems appropriate to role i.e. PAS, Paris, system1, e-care is desirable -- appropriate to role.
- Experience of working within Health and Social care setting or equivalent
- Experience of working in a Customer Service environment
- Understanding of administrative policies and procedures
- Experience in dealing with complex/ confidential issues & situations
- Administration teams experience of demanding workload in a pressured environment
- Working with computer screens, requiring concentration for long periods of times / attention to detail
- Ability to travel to locations across the Island to support the work of the Cluster / Locality
- Ability to work in a variety of environments including home - agile working is integral to all administrative roles
- Understanding of administrative policies and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address
St. Mary's Hospital (IOW)
Parkhurst Road
Newport
Isle of Wight
PO30 5TG
United Kingdom
Employer's website
https://hiowhealthcare.nhs.uk/ (Opens in a new tab)