About this role
Job summary
Humbleyard Practice is looking for an organised, reliable and friendly Prescription Clerk to join our busy Dispensary Team.
This is an important role within the Practice, providing administrative support to the dispensary and helping to ensure that prescription requests are processed efficiently and that patients receive a helpful and professional service.
Previous experience in a GP practice, pharmacy or healthcare setting would be an advantage but is not essential, as training will be provided.
Main duties of the job
- Receiving and processing repeat medication requests received by post, online and through SystmConnect.
- Checking and responding to tasks and messages on SystmOne.
- Processing prescription requests accurately and preparing them for authorisation.
- Responding to patient queries and requests in a helpful and professional manner.
- Answering telephone calls and dealing with enquiries.
- Assisting with handing out medication to patients.
- Filing and organising dispensed medication awaiting collection.
- Liaising with local pharmacies and GPs regarding stock issues and medication changes.
- Unpacking medication deliveries and helping with stock control.
- Assisting with filing prescription forms and end-of-month dispensary processes.
- Carrying out date checking of stock and maintaining accurate records.
About us
You will be joining a friendly and supportive dispensary team, working alongside other Practice staff to provide a dispensing service to our registered patients.
We value teamwork, good communication and creating a positive working environment where staff feel supported and valued.
What we offer
- Generous annual leave entitlement of up to 6 weeks, plus Bank Holidays (pro rata for part-time staff).
- An additional day of leave for your birthday.
- Access to the NHS Pension Scheme, with an employer contribution of 23.7%.
- A friendly and supportive working environment.
- Training and development opportunities.
Job description
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Person Specification
Experience
Essential
- Is organised, reliable and has good attention to detail.
- Has good communication and customer service skills.
- Has good IT and keyboard skills and is confident learning new systems.
- Can work well as part of a team but is also confident working independently.
- Can manage their workload and prioritise tasks.
- Is approachable and able to deal with patients in a friendly and professional manner.
- Understands the importance of confidentiality.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Care Careers
Address
Cantley Lane
Cringleford
Norwich
Norfolk
NR4 6TA
United Kingdom
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)