About this role
Job summary
We are looking for a friendly, approachable and organised Medical Receptionist to join our established practice team.
This is an opportunity to welcome a new member of staff following the departure of a much-valued, long-serving colleague. We are keen to find someone who enjoys working with people, takes pride in providing a helpful and professional service, and would like to become part of our team.
The role is an important one within the practice, as our reception team is often the first point of contact for patients, both face-to-face and over the telephone. We are looking for someone who is welcoming, compassionate and able to remain calm and organised in a busy environment.
Working Hours
This is a 37-hour per week position, worked over four days:
- Monday: 8.15am 6.00pm
- Tuesday: 8.15am 6.00pm
- Wednesday: Non-working day
- Thursday: 8.15am 6.00pm
- Friday: 8.15am 6.00pm
A 30-minute unpaid lunch break is included each working day
Main duties of the job
Ideally, you will have
- Previous experience working within a GP practice or primary care setting.
- Experience of using SystmOne.
- Excellent communication and customer service skills.
- A friendly, caring and professional approach.
- Good organisational skills and the ability to prioritise workloads.
- The ability to work both independently and as part of a team.
- An understanding of the importance of confidentiality and patient care.
About us
West Farm Surgery is a small, friendly practice situated on the Longbenton estate, providing healthcare services to approximately 6,000 patients. We are conveniently located close to a metro station and major bus routes, making us easily accessible.
If you would like to join a supportive and welcoming practice team, where the contribution of every team member is valued and where providing a positive experience for our patients is at the heart of what we do we would love to hear from you.
Job description
Job responsibilities
Job Title: Medical Receptionist
Responsible to: Practice Manager
Job Overview
To provide a high quality reception service to all users in a professional, courteous and efficient way.
Be the first point of contact for the practice projecting a positive, friendly image to all service users either in person or over the telephone and direct them to the most appropriate service for their needs.
Responsibilities
Reception
Greet and direct patients and visitors
Make appointments both in person and over the telephone
Deal with requests for home visits according to the practice protocol
Deal with general enquires from patients and external agencies
General assistance to practice team and respond to the needs of the doctors/nurses during surgery
Process daily tasks received from patients and team members
Give out test results following GP instructions
Administration
Registration of patients
Return medical records for patients who are deceased/leaving the practice
Processing patient change of address
When required process incoming mail
Scanning of hospital letters
Prepare outgoing mail
Input and extract data from the practice computer system
Prescriptions
Process repeat prescriptions in accordance with the practice policy
Hand out repeat prescriptions ensuring patient identity is verified
Deal with prescriptions queries from patients and pharmacies
General
Keep the waiting area and reception tidy at all times
Make refreshments for doctors, other team members or visitors to the practice as requested
Ensure consulting rooms are well stocked
Any other reasonable duties assigned by manager
Confidentiality
Patients trust us with and allow us to gather sensitive information in relation to their health care needs. They have a right to expect that staff will respect their privacy and act accordingly
In line with their daily duties the employee may have information relating to patients and their carer, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business. All such information is strictly confidential.
Information relating to patients, carers, colleagues, healthcare workers or any business matters may only be shared with authorised persons and in accordance with the practice policies and procedures in relation to confidentiality.
Health and Safety
The employee will observe health and safety guidelines at all times and report any potential risks identified.
Equality and Diversity
The employee will support the equality, diversity and rights of patients, carers and colleagues and respect the privacy, dignity, needs and beliefs of patients, carers and colleagues
Person Specification
Experience
Essential
- Excellent communication and interpersonal skills
- Strong organisational abilities and attention to detail
- Ability to work well under pressure in a busy environment
- Flexible and reliable approach to working hours
Desirable
- Experience using SystmOne is desirable
- Previous reception or healthcare experience is desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
West Farm Surgery
Address
31 West Farm Avenue
Longbenton
Newcastle
Tyne and Wear
NE12 8LS
United Kingdom
Employer's website
https://www.westfarmsurgery.nhs.uk/ (Opens in a new tab)