About this role
Job summary
Please note: Previous applicants need not apply
We are looking for an experienced Medical Secretary to join our busy department. This role involves working alongside a team of medical secretaries as well as working closely with the Clinical team. We require a hard-working individual who has excellent organisational skills with the ability to manage and prioritise their work accordingly. Your communication skills must be first class alongside a professional and friendly manner. You must possess a high level of attention to detail and accuracy and an understanding of patient confidentiality and sensitivity is a must.
Main duties of the job
o Organise own work schedule, adapt the schedule as required to meet commitments to others within the agreed timescales and, where this is not achievable, give notification promptly with reasons to line manager.
o Transcribe from audio, copy type or shorthand (where appropriate), all clinical letters and other correspondence as required by the Nurses and team, ensuring layout, spelling, grammar and punctuation is consistent.
o Act as point of contact on behalf of the Nurses and the Trust and deal effectively and courteously with all enquiries from GP's, patients, other departments within the Trust and all other departments.
o Assess all enquiries and deal with effectively and respond appropriately.
o Act as point of contact for health service employees at all levels, both within the Trust and outside agencies.
o Make appointments as appropriate, in line with government and local targets. Where this is not achievable, give notification promptly to line manager.
o Validation of patient target lists, No Outcome reports and reports relating to patient pathways.
o File investigation results in appropriate health records and draw initiating doctors' attention to all incoming results, prioritising those which may require urgent clinical input.
o Maintain a filing system that facilitates the effective running of the department.
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE. If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have any further queries please dont hesitate to contact the line manager using the contact details below.
Person Specification
Qualifications and training
Essential
- Computer literate including Word and Excel.
- GCSE English - Grade A - C, or equivalent
Desirable
- Medical secretary qualification.
- Minute taking qualification
Skills and experience
Essential
- Experience of a range of office procedures and practices.
- Previous 2 years admin experience or working for and within a team.
- Able to prioritise workload and meet deadlines using own initiative.
- Able to remain calm in a busy environment when working under pressure.
- Able to make judgements involving a range of facts, that require analysis
- Ability to organise a number of complex activities.
- Excellent interpersonal and organisations skills.
Desirable
- Previous NHS experience.
- Experience of managing patient pathways and waiting lists.
- Skills in NHS computer software.
Personal/professional attributes
Essential
- Previous experience customer service, Office and Secretary
Desirable
- Customer Service Course NHS experience To contribute to the improvement of the quality of service provide
Governance
Essential
- Upholds and models the Trust values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
East Kent Hospitals University NHS Foundation Trust
Address
Kent and Canterbury Hospital
Ethelbert Road
Canterbury
CT1 3NG
United Kingdom
Employer's website
https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)