About this role
Job summary
Are you looking for a new opportunity where you can use and develop your communication and administrative skills in a healthcare setting?
We are looking for two Medical Receptionist / Administrators to join our friendly and supportive Patient Services Team.
Experience of working in primary care would be an advantage, but it is not essential. We provide full training and ongoing support and are committed to the continued professional development of our team. For those who wish to develop their career within primary care, we actively support progression and provide opportunities to learn new skills and take on additional responsibilities.
We are a well-regarded, forward-thinking GP practice and embrace technology to help us deliver high-quality patient care while reducing unnecessary administrative burden for our clinical team.
If you are organised, approachable, a good communicator and have a genuine passion for providing excellent, patient-centred care to our local community, we would love to hear from you.
Main duties of the job
The Medical Receptionist Administrator rolesupports patients to access the right care and services by managing reception and telephone enquiries, Total Triage requests, appointments and signposting; maintaining patient records, registrations, Online and Proxy Access and medical record administration; completing EMIS and vaccination-related administration; supporting care homes and handling practice emails, payments and Subject Access Requests; and ensuring confidentiality, safeguarding, health and safety, GDPR, security and practice procedures are followed at all times.
About us
We are a friendly and busy GP practice caring for around 12,500 patients. Our receptionists are an essential part of our team and are often the first people our patients speak to when they need our help.
We know General Practice can be busy, so we place real importance on teamwork, staff wellbeing and supporting each other. You will have a structured induction and training to help you settle in, with an experienced team around you when you need help or advice.
We are looking for someone who is approachable, organised and compassionate, with good communication skills and the ability to remain calm when things get busy.
If you enjoy working with people and would like to be part of a welcoming team where your role really matters, we would love to hear from you.
Job description
Job responsibilities
Job Title: Medical Receptionist Administrator
Department: Patient Services
Reporting to: Patient Services Manager
Role Purpose
To assist patients to access quality care and services from the practice within the correct time frame. The role requires the ability to work in a fast-paced environment and be able to communicate effectively with patients and colleagues promoting robust collaborative working.
Key Responsibilities
Patient Services Receptionist Administrator Role
Checking patients in and out of GP and Nurse appointments
Answering and forwarding incoming calls
Updating surgery phone message in response to urgent news matters or capacity Limits.
Process Total Triage requests/queries including signposting to relevant services and booking appointments or sending self-book links
Using digital solutions to communicate via text and email.
Collecting private administrative service payments
Document and report urgent results from pathology
Handling and answering enquiries accurately without g clinical breaching patient confidentiality or providing medical advice or making any clinical judgements.
Reception Housekeeping
Ensuring the agreed process for the Opening and closure of the practice is followed and all safety and security steps are taken.
Data entry of childhood immunisations
Monitoring and distributing emails from practice email account.
Management of Registrations and deductions, including medical record summarising
Online Access and Proxy Access account management
Death notification administration
Managing medical record movements using PCSE and Oasis
Care Home administrative support including Care Plan management
Smartcard administration
Seasonal vaccination administration and clinic support
Clinical system tasks (EMIS)
Checking in visitors to Reception
Processing the subject access requests from patients and other organisations
Take deliveries and ensure they are stored safely
Actioning emergency ambulance requests
Alerting the Safeguarding team of any concerns or urgent actions needed.
General
Be responsible for maintaining Health and Safety standards within the business,
in line with the Health and Safety policy
To ensure ongoing compliance with CQC essential standards
To ensure compliance with all GDPR and data security policies
Adhere to all business protocols and SOPs.
To comply with the Practice HR policies
Always ensure effective and professional communications.
Take an active part in practice performance review system
Complete relevant mandatory training and ensure agreed deadlines are met.
Attend internal and external meetings as required.
To support sustainability practices and recognise the shared responsibility of carrying out duties in a resource efficient way.
Demonstrate due regard for safeguarding and promoting the welfare of children and adults.
This job description sets out the main duties of the post at the date it was written. Duties may vary without changing the general character of the post or the level of responsibility entailed.
Person Specification
Experience
Essential
- Essential Skills:
- High standards of accuracy and attention to detail
- Excellent written and verbal communication skills
- Good level of IT skills, competent in Outlook, Word, and Excel
- Strong organisational skills with a systematic approach to problem solving
- Excellent time management with the ability to prioritise, plan and ensure objectives are met
- Ability to multi-task within a demanding environment
- Good interpersonal skills with a confident and professional telephone manner
- Essential Personal Attributes:
- A team player with a positive outlook and strong work ethic
- The ability to use own initiative and know when to seek advice.
- Motivated and proactive
- Punctual and Resilient
- Ability to be work under pressure to tight deadlines.
- Acts with professional integrity at all times
- Committed to high standards of quality and seeks to improve patient experience.
- Ability to develop and maintain strong, effective, and professional working relationships.
- Flexibility in working hours when necessary.
- Receptive to change.
- Treats other people fairly and respectfully
- Listens to and considers others views.
- Has a manner, style and presence that makes a
- positive impression
- Ability to work effectively within and between teams to achieve common objectives
Desirable
- Experience of working in a busy office with a strong customer service ethos
- Experience of working in a healthcare environment
- Experience of using systems for data entry
- Experience of providing administration support
- Experience of working in a healthcare environment
- Experience of EMIS Web
Qualifications
Essential
- GCSE or equivalent Maths
- GCSE or equivalent English
Desirable
- Level 2 in Customer Service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Deddington Health Centre
Address
Deddington Health Centre
Earls Lane
Deddington
Banbury
Oxfordshire
OX15 0TQ
United Kingdom
Employer's website
https://deddingtonhealthcentre.co.uk/ (Opens in a new tab)