Dispenser @ Uppingham Surgery

Job summary

Uppingham Surgery is looking for an enthusiastic, patient-focused NVQ Qualified Dispenser to join our friendly and supportive dispensary team. We are a well-established GP practice serving approximately 12,700 patients in the attractive market town of Uppingham, Rutland, conveniently located just off the A47 with excellent transport links.

About the Role

As an integral member of our dispensary team, you will help ensure patients receive a safe, efficient, and high-quality dispensing service. Working in a busy primary care environment, you will contribute to the smooth running of the dispensary while delivering excellent patient care.

About You

We are looking for someone who is motivated, organised, and committed to delivering outstanding service to patients.

Essential requirements include

• NVQ Dispensary Qualification.
• Previous experience in a dispensing or similar healthcare role.
• Good IT skills, with knowledge of SystmOne desirable but not essential as full training will be provided.
• Excellent verbal and written communication skills.
• A caring, empathetic, and professional approach when dealing with patients.
• The ability to work effectively under pressure while maintaining attention to detail.
• Strong teamwork skills alongside the confidence to work independently and use initiative.
• A commitment to maintaining confidentiality and professional standards at all times.

Main duties of the job

Key Responsibilities

• Accurately dispensing and checking prescriptions.
• Ordering, receiving, and maintaining appropriate stock levels.
• Adhering to Practice Standard Operating Procedures (SOPs).
• Supporting compliance with DSQS and CQC requirements.
• Handling telephone enquiries professionally and courteously.
• Undertaking a range of administrative duties to support the dispensary service.

About us

Why Join Uppingham Surgery?

We pride ourselves on being a supportive and forward-thinking practice where staff wellbeing and development are valued.

Benefits include

• Modern, purpose-built facilities.
• A supportive working environment that prioritises professional development and personal wellbeing.
• A genuine patient-first approach to healthcare.
• Experienced and approachable leadership and partnership teams.
• Active membership of the Rutland Health Primary Care Network (PCN).
• A collaborative multidisciplinary team culture where everyone's contribution is valued.
• A commitment to continuous improvement, embracing the philosophy of working smarter, not harder.

Job description

Job responsibilities

To be responsible for the processing of prescriptions in accordance with practice policy and extant legislation. In addition, the post-holder will be required to support the dispensary manager in ensuring a high-level of service is delivered at all times, whilst supporting the multi-disciplinary team in line with the strategic objectives of the practice.

To process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate in accordance with the principles of good practice.

The role of Dispenser requires the job holder to have good interpersonal skills, the ability to deal with difficult patients and short notice demands. It is essential to remain good natured and personable even during the most trying circumstances. The post holder must also be an excellent team player. Equally the role requires the holder to be meticulous and thorough at all times and to follow strictly the Practice and Dispensary protocols.

The following are the core responsibilities of the Dispenser. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor.

To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.

To ensure that all monies received or handled on behalf of the Practice are appropriately stored and banked and a record kept of all financial transactions.

To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the PPA for processing and reimbursement. The forms should be bundled in accordance with current PPA guidelines and include any necessary accompanying paperwork such as the FP34D and invoices as required by the PPA.

To promptly forward all invoices and dispensary related correspondence to the Dispensary Manager or the Practice Manager.

To notify the authorising doctor of any FP10 returns/feedback from the PPA so that any appropriate remedial action may be taken.

To operate efficient stock control appropriate to the needs of the Practice with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock.

To check invoices against individual stock deliveries and to annotate each item as having been checked.

To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.

To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and kept in good working order.

To take prompt action in response to any drug alert bulletins that may be received from time to time.

To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.

To maintain full and accurate records of all dispensing transactions incorporating the use of computers when available and appropriate.

Person Specification

Qualifications

Essential

• NVQ level 2 qualification as a dispenser

Desirable

• Primary care experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Uppingham Surgery

Address

North Gate

Uppingham

Oakham

Rutland

LE15 9EG

United Kingdom

Employer's website

https://www.uppinghamsurgery.co.uk/ (Opens in a new tab)