About this role
Job summary
Fixed term contract/ secondment opportunity for 12 months.
The Administration Lead will provide essential senior administrative support to their department(s) and provide key support to the Administration Manager with overseeing the day-to-day management of administrative and clerical functions.
The role requires a dynamic and highly organised individual who can manage complex and confidential information, support governance processes, and foster effective communication between senior leaders, internal, and external stakeholders.
This role is crucial to ensuring the smooth operation of the department, managing administrative staff, meeting key performance targets, and maintaining the quality-of service delivery. They will provide direct clinical support to identified stakeholders, and be a core member of the administrative support team for the Service Triumvirate - this will include administrating meetings, supporting with management and oversight of ESRs and recruitment for all disciplines within the department.
As the post holder, you will also play a vital role in the development and implementation of policies, handling staffing issues, and supporting various projects aimed at improving operational efficiency.
Main duties of the job
We are looking for an experienced, highly organised and motivated Admin Lead to support the effective day-to-day running of the department and provide high-quality administrative and operational support to the multidisciplinary leadership team. You will play a key role in coordinating and overseeing the administrative team, ensuring workloads are appropriately allocated, staffing resources are managed effectively and deadlines and service requirements are met. Responsibilities will include supporting recruitment and workforce processes, managing staff attendance and development, coordinating complex diaries and departmental meetings, and ensuring accurate recording and monitoring of actions and key information through the effective use of digital technologies.
You will also support the management of patient waiting lists and Patient Tracking Lists (PTLs), ensuring compliance with Trust policies and patient access targets, alongside coordinating administrative support for outpatient and inpatient services.
Working closely with the Administration Manager and wider departmental teams, the role will contribute to service development, quality improvement initiatives, financial monitoring and the implementation of efficient administrative processes. The successful candidate will demonstrate excellent communication, organisational and leadership skills, with the ability to manage competing priorities and resolve operational challenges.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
Please view the attached job description for full details of the role, and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.
Please note that this advertised position, which is part of occupation code 4142 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Essential
- NVQ Level 3 in Administration or equivalent experience
Experience
Essential
- Previous experience in a similar administrative role, ideally within the NHS
- Knowledge of patient access and waiting list management.
Knowledge
Essential
- Understanding and appreciation of diversity
Skills
Essential
- Strong organisational and time management skills
- Excellent communication skills, with the ability to liaise effectively with clinical staff, patients, and external partners
Attitude and Aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity, and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Norfolk and Norwich University Hospital
Address
Norfolk and Norwich University Hospital
Colney Lane
Norwich
NR4 7UY
United Kingdom
Employer's website
https://www.nnuh.nhs.uk/ (Opens in a new tab)