About this role
Job summary
This is an exciting opportunity to join the wider Dermatology multidisciplinary team as a Band 4 Patient Pathway Coordinator, providing specialist administrative and pathway support across the service. Working closely with clinical, nursing and administrative colleagues, the post holder will play a key role in coordinating the Dermatology-specific aspects of patient pathways, ensuring that investigations, results, treatment-related processes, clinical correspondence and onward actions are progressed appropriately and efficiently.
The PPC will work alongside the Patient Access and Scheduling teams, who manage the routine booking of new and follow-up appointments, with this role providing the additional specialist coordination required to support patients through more complex Dermatology pathways. The post holder will act as an important point of contact for patients and clinical teams, proactively resolving queries, monitoring outstanding actions and inboxes within agreed timeframes, maintaining accurate patient information and escalating delays or concerns where appropriate.
The role requires excellent organisation, communication and problem-solving skills and provides an opportunity to make a direct contribution to the delivery of a responsive, well-coordinated and patient-centred Dermatology service.
Main duties of the job
To provideadditional specialist administrative support across the Dermatology service, Patient Pathway Coordinators will work across two core pathway teams, while retaining flexibility to support the wider service as required. One team will primarily support the Teledermatology pathway and Minor Operations (MOPs) coordination and scheduling, ensuring patients progress efficiently through these pathways. The second team will provide dedicated support for systemic and biologic treatment pathways, nurse-led treatments and associated coding, working closely with the clinical and nursing teams to ensure pathway actions are completed accurately and promptly.
This job description provides a standardised framework for Dermatology PPC roles, promoting consistency, efficiency and high-quality patient care across the service, which are:
- Patient pathway co-ordinator - Tele-dermatology
- Patient pathway co-ordinator - Minor Operations Scheduling
- Patient pathway co-ordinator - Biologics, Systemic and Acne treatments
- Patient pathway co-ordinator - Nurse Lead Treatments and coding
All posts will undertake a core set of generic Dermatology PPC responsibilities, alongside a specific focus on their designated specialist pathway or area of the service.
Please see attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
About us
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed."
If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Job description
Job responsibilities
Note: These roles specifically relate to the Biologics and ProceduresScheduling pathways.
Person Specification
Experience
Essential
- Experience of working in an office environment
- IT skills/Qualifications and competent use of Microsoft Word/Office/Excel
- High levels of personal and professional integrity, ready to support complex, confidential and sensitive issues
- Working in NHS or other similar health care environment
- Some experience of supervising or training staff
- Experience working with the RTT pathway (Routine & Cancer)
Desirable
- Experience working with a wide range of people
- Use of an Electronic Document Management (EDM) system
Education and Qualifications
Essential
- English and Mathematics GCSE or equivalent
Desirable
- Educated to A level, NVQ level 3 in Business and Administration or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Chelsea and Westminster Hospital NHS Foundation Trust
Address
Chelsea and Westminster Hospital SW10 9NH & West Middlesex University Hospital TW7 6AF(cross-site)
369 Fulham Road
London
SW10 9NH
United Kingdom
Employer's website
https://www.chelwest.nhs.uk/ (Opens in a new tab)