About this role
Job summary
Working with us as part of the receptionist team, you'll be part of a strong multi disciplined team, you can challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Our workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Main duties of the job
Main duties will include supporting patients face to face or by telephone, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
The role also includes administrative support for the Practice secretary and other various administrative duties as required.
About us
Our team consists of 4 Partners, 2 salaried GP's, Advanced Clinical Practitioners, Paramedic, Mental Health Nurse, Practice Nurses, HCA's, Nurse Associate, Physios and Pharmacists and we are a well-established Training Practice for GP Registrars and Medical Students.
We have over 1200 registered patients and are Part of Hawthorn & Merchiston PCN.
We have a very supportive and enthusiastic management team, excellent administrative and a reception team who are well supported.
Job description
Job responsibilities
Duties and Responsibilities To Include
Receiving and calling patients
Navigating patients to to correct service
Maintaining and monitoring the practice appointments system
Processing and distributing incoming and outgoing mail
Taking messages and passing on information
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Provision of refreshments for staff and visitors as required
Scanning documents into patients records
Other general duties as required
Person Specification
Experience
Desirable
- Excellent communication, both written and verbal, and interpersonal skills.
- Ability to multi-task
- Be personable and professional in approach
- Ability to use IT systems
- Ability to work within a small team
- Self motivated and proactive
- Be flexible and responsive to the changing needs and priorities of the team/practice
- An awareness of and commitment to Equal Opportunities.
- Desirable
Employer details
Employer name
Hawthorn Medical Centre
Address
May Close
Swindon
SN2 1UU
United Kingdom
Employer's website
https://www.hawthornmedicalcentre.co.uk/ (Opens in a new tab)