About this role
Job summary
An exciting opportunity has arisen within the Dermatology Department for a full-time Clinic Coordinator to join our team.
You will be joining a well-established team within a busy and fast-paced department. The successful candidate will play a key role in coordinating and monitoring outpatient clinics and waiting lists, ensuring appointments are managed effectively and patients are seen in a timely manner.
The role will also involve supporting the management team and medical secretaries with clinic-related queries, helping to maintain the smooth day-to-day running of the service. We are looking for an organised, proactive and motivated individual who can work effectively as part of a team, demonstrate excellent communication skills and manage competing priorities in a busy environment.
Main duties of the job
An example of duties will be
- Reviewing clinic slot utilisation.
- Managing clinic templates.
- Managing 2 week wait patient referrals
- Monitoring ASI's & management of escalations.
- Answer appointment enquiries.
- Making New and FU appointments.
- Managing clinics and waiting lists
- Data input
- RTT report validation
- Booking of Minor Op procedures
- Cover in the absence of Bookings team leader
- Email and telephone queries
- Answering live phone calls from patients
- Supporting in the cashing up of clinics
The successful applicant will have
- Excellent accuracy, organisational and communication skills.
- Excellent interpersonal skills.
- Be a team player.
- Able to work under pressure and meet demanding deadlines.
- A high level of concentration is required and attention to detail.
- Meticulous accuracy is essential in order to maintain service levels.
- The hours of work are 37.5 per week to be worked over Monday to Friday.
About us
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which managesLeighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst IntermediateCare Centre in Winsford, was established as an NHS Trust in April 1991 and became aFoundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with arange of services including accident and emergency, maternity, outpatients, therapies, and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a uniquelocal health partnership that provides a range of community services for people acrossSouth Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its Be Safe Be EquiPPEd campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE. The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives. At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
Job description
Job responsibilities
The post holder will provide a comprehensive, quality and confidential administration service to the Divisions and their team in support of the wider managerial team.
A key requirement of the post is to proactively manage clinic bookings and appointments as well as minor op procedures, including making recommendations and implementing any authorised changes to clinic templates to ensure best use of capacity and compliance with national targets.
The Clinic/Data Coordinator will be expected to organise their workload and co-ordinate their activities in conjunction with, and supervised by, the Bookings team leader/service manager to ensure that an efficient service is provided. It is essential that the post holder is able to exercise initiative suitable to the role, and is fully supportive to other colleagues in the administrative team.
SERVICE DELIVERY1. Provide a comprehensive administration service, including management of new referrals and demographics, registration of patients, analysis and housekeeping of appointment systems to maximise capacity, liasing with Divisions, etc. ensuring that all information and documentation is produced to expected standards of performance, and according to agreed timescales.2. Maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients.3. Support the Division to analyse, and act on information to proactively manage and maintain relevant NHS targets, including profiling activity to ensure target requirements are met.
Person Specification
EXPERIENCE/QUALIFICATIONS
Essential
- Computer skills, Microsoft Office
- Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines
Desirable
- Knowledge of Medical Terminology
- Advanced ECDL modules or equivalent
SKILLS
Essential
- Demonstrate excellent verbal and written communication skills,
- Ability to work on own initiative, prioritise own work,
Desirable
- Understand and manage health records/waiting lists and ICS computer systems
PHYSICAL REQUIREMENTS
Essential
- Good attendance record
Desirable
- Ability to perform a wide range of duties according to the Job Description
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Mid Cheshire Hospitals NHS Foundation Trust
Address
Waters Green Medical Centre
Sunderland Street
Macclesfield
SK11 6JL
United Kingdom
Employer's website
https://www.mcht.nhs.uk/ (Opens in a new tab)