About this role
Job summary
An exciting opportunity has arisen for a Apprentice Receptionist within Theatre and Medirooms at Bristol NHS Foundation Trust, Southmead Hospital Operating Unit.
The successful candidate will work as part of the Theatres and Medirooms reception team to deliver a co-ordinated and responsive service to patients, their relatives, visitors and staff, carrying out a range of reception and administrative duties in relation to the day-to-day running of the reception areas.
You will complete the Level 2 Customer Service Practitioner apprenticeship which is a 12-15 month learning programme consisting of:
- 12-month training and support to develop the knowledge, skills, and behaviours to gain a Level 2 Customer Service Practitioner qualification.
- We are a registered training provider here at Bristol NHS Foundation Trust and as such your learning is delivered in a blended model both online and at our Learning and Research centre on our Southmead campus.
- You will be supported to complete monthly lessons, assignments, skills assessments and 1:1 support with a dedicated tutor/assessor
- You will have access to a workplace mentor to support you to put your learning into practice.
- The End Point Assessment delivered by Innovate Awarding - graded Pass or Distinction
Main duties of the job
- Receive patients, their relatives and other visitors into the theatres and medirooms suite and promote an efficient, courteous and responsive service.
- Use relevant computer systems to ensure that all patients are correctly admitted, transferred and discharged.
- Ensure that all patient information is accurately entered onto the hospital computer system.
- Deal with the initial handing of incoming telephone calls and enquiries, ensuring that they are passed onto the appropriate person if necessary.
- Liaise closely with medical secretaries and waiting list co-ordinators regarding hospital admissions and day case bookings.
- Request and trace notes in an accurate and timely manner.
- Prepare admission folders.
- Print theatre schedules on a daily basis and distribute to theatres.
- Undertake general office duties eg. filing, faxing, photocopying.
- Act as central reporting and information point for maintenance and suppliers eg. reporting of photocopier repairs, building faults, etc.
- Process incoming and outgoing mail and distribute accordingly.
- Participate in the training of new reception staff.
- Carry out any other duties as required that are commensurate with the grade and nature of the services.
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Please note to be eligible for the apprenticeship you must be:
- Over the age of 16
- Have lived in the UK/EEA for the past 3 years.
- Have the right to work and reside in the UK.
- Not be currently working towards any other government funded training programme.
- Not hold a qualification in the same subject area at the same level or higher
- Hold GCSE Maths and English at minimum of E/2
Person Specification
Education and qualifications
Desirable
- Previous NHS experience in hospital administration
Knowledge, skills and abilities
Essential
- Excellent communication and interpersonal skills
- Ability to communicate in pressurised situations, using tact and diplomacy
- Good organisation and planning skills
Experience
Essential
- Good keyboard skills
- Good organisation and planning skills
- Ability to prioritise own workload
Desirable
- Good understanding of patient admission and discharge procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bristol NHS Foundation Trust
Address
Southmead Hospital
Southmead hospital, Southmead Road, Bristol BS10 5NB
Bristol
BS10 5NB
United Kingdom
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)