About this role
Job summary
Package Description: Are you a highly organised administrator with excellent customer service skills and a passion for helping people? We are looking for a professional and friendly Dental Receptionist/Administrator to join our Community Dental Service at Buryfields Clinic in Guildford. As the first point of contact for many patients, you'll play a key role in creating a positive experience, whether welcoming people into the clinic, managing appointments or supporting patients and healthcare professionals over the telephone. This is a varied role combining reception, customer service and administrative responsibilities.
You'll support the smooth day-to-day running of busy dental clinics, ensuring appointments are managed efficiently, patient records are maintained accurately and clinicians receive the administrative support they need to provide excellent patient care. We're looking for someone who enjoys working in a busy environment, can manage competing priorities and takes pride in delivering a high standard of service. As you may be required to work across multiple Surrey sites, a full UK
Main duties of the job
This role offers the opportunity to be a part of the valued Community Dental Service based at Buryfields Clinic, Guildford. As a Dental Receptionist/Administrator, your responsibilities will include providing a professional and welcoming reception service for patients, carers, and healthcare professionals, managing appointment bookings, cancellations, and clinic schedules, and answering telephone calls professionally and efficiently. The role requires maintaining accurate patient records, managing referrals, waiting and recall processes, preparing clinic lists, and supporting clinicians with the necessary administrative work. The ideal candidate will have previous experience in an administrative or customer service role, excellent communication and interpersonal skills, strong organizational skills, good IT skills, and the ability to remain calm and effective in a busy environment.
About us
HCRG Care Group is an organization that prides itself on valuing its employees and providing opportunities for professional development and personal growth. The organization emphasizes an open, just culture where employees are encouraged to have and implement ideas that help deliver the purpose of changing lives through transforming health and care. Employees feel valued within the HCRG Care Group and have access to a range of exclusive rewards and benefits including a competitive salary, access to a Group Pension, free refreshments at their base location, and membership of My Reward Hub, which provides discounts and offers.
The organization also provides access to eLearning, bespoke career pathways and opportunities for continuing professional development through their Outstanding learning team. Mental and physical wellbeing support is also offered, ensuring the staff are well taken care of.
Job description
Job responsibilities
Package Description
Are you a highly organised administrator with excellent customer service skills and a passion for helping people?
As you may be required to work across multiple Surrey sites, a full UK driving licence and access to a car for work purposes would be advantageous.
Package Description
As a Dental Receptionist/Administrator, you'll be part of our valued Community Dental Service based at Buryfields Clinic, Guildford.
You'll play a vital role in supporting patients, clinicians and colleagues, helping to ensure our clinics run smoothly while delivering an excellent experience for everyone who uses our service.
You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £24,853 salary with access to our Group Pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
- Online and face-to-face help with your mental and physical wellbeing, from healthy recipes and activity challenges through to post-trauma support, legal, debt and life management help, career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning Enterprise
- An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care
Main Responsibilities
As a Dental Receptionist/Administrator, you will
- Provide a professional, welcoming and helpful reception service for patients, carers and healthcare professionals
- Manage appointment bookings, cancellations and clinic schedules to maximise clinic capacity
- Answer telephone calls and respond to enquiries professionally and efficiently
- Maintain accurate patient records and update information on electronic systems
- Manage referral, waiting and recall processes to support timely patient access to services
- Prepare clinic lists and support clinicians with the administration required for patient appointments
- Process incoming and outgoing correspondence, referrals and reports
- Support the management of patient documentation, records, scanning and filing
- Liaise with colleagues and partner services to support patient care pathways
- Produce letters, reports and other administrative documentation as required
- Ensure patient information is handled confidentially and in line with data protection requirements
- Contribute to the continuous improvement of administrative processes and patient experience
- Work collaboratively as part of the wider dental and administrative team
The Ideal Candidate
You will be a professional, organised and approachable individual who enjoys working with people and delivering excellent customer service.
You will have
- Good general education, including a good standard of written and spoken English
- Previous experience in an administrative, reception or customer service role
- Excellent communication and interpersonal skills
- Strong organisational skills and the ability to prioritise a varied workload
- Good IT skills and confidence using electronic systems
- Experience using Microsoft Outlook, Word and Excel
- The ability to work accurately and pay close attention to detail
- The ability to work effectively as part of a team
- A positive and professional approach to dealing with patients, colleagues and external stakeholders
- The ability to remain calm and effective in a busy environment
It would be advantageous if you also have:
- An NVQ Reception/Administrator qualification or equivalent
- Previous experience working within a dental, healthcare or NHS setting
- Experience managing appointments, waiting lists or referral processes
- A full UK driving licence and access to a vehicle
Most importantly, we're looking for someone who is reliable, patient-focused and committed to delivering a high-quality service to both patients and colleagues.
Person Specification
Qualifications
Essential
- Good general education, including a good standard of written and spoken English. Previous experience in an administrative, reception, or customer service role is required. Excellent communication and interpersonal skills are important, along with strong organizational skills. Good IT skills and confidence using electronic systems are necessary. Experience using Microsoft Outlook, Word, and Excel is desired. It would be advantageous to have an NVQ Reception/Administrator qualification or equivalent and previous experience within a dental, healthcare, or NHS setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
HCRG Care Group
Address
HCRG Care Group
Farnham
GU9 9QS
United Kingdom
Employer's website
https://www.hcrgcaregroup.com/ (Opens in a new tab)