About this role
Job summary
We have an exciting opportunity to join our busy Booking and Scheduling Team at North Manchester General Hospital.
The successful applicant will need to have a keen eye for detail, work well under stress and be able to adapt to an ever-changing priority workload. The role is fast-paced and excellent organisational skills are essential. You must be confident and work well on your own and also alongside our friendly, hard-working and fun team. We offer a rewarding role that includes challenge, feeling part of a team, purpose, and value. You will be supported by a strong management structure, receive yearly appraisals and training opportunities with the encouragement and support for ongoing development.
If you are adaptable, able to work both independently and as part of a team then this job is for you and we look forward to receiving your application.
Due to the high response this post may attract, candidates are advised to submit applications early to avoid disappointment as we reserve the right to close the vacancy at the first 50 applicants
Main duties of the job
The post holder will be responsible for providing an efficient and high quality service to support the Booking & Scheduling Team in the management of patient waiting lists, ensuring that key access standards are met in line with the requirements of the Trust Access Policy.
Responsible for providing efficient and high quality administrative support.
To ensure that the patients are on the correct pathways, updating pathways as necessary.
Ensuring patients have all the relevant appointments or encounters booked. Dealing with the patients on the phone in a professional manner, in conformity with the Booking and Scheduling standards and communication protocols.
Liaising with clinicians and other medical staff, admin and speciality teams to ensure a pleasant journey for our patients.
Responsible for ensuring that their areas of activity is utilised to maximum capacity or as requested by the B&S Management Team. To ensure maintenance and validation of the work queues.
About us
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career. With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year. Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.At MFT, we believe in the power of teamwork, respect, and inclusion.
Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes. Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.At MFT, your role matters, your impact is real, and you're part of something bigger from day one.
Job description
Job responsibilities
IMPORTANT CANDIDATE INFORMATION
To find out more about the key responsibilities and the specific skills and experience youll need for this role, take a look at the Job Description & Person Specification attachments under the Documents to download heading.
Explore Inside MFT Your Candidate Place
To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT Your Candidate Place. This welcoming onestop hub gives you a real sense of who we are, what we stand for, how we reward and support you, and the many ways we care for you as you care for others. Youll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.
To access Inside MFT Your Candidate Place, simply click on the relevant PDF document under the Documents to download heading and once opened, you can either scan QR code or click on the link provided.
Closing vacancy listings early
We welcome applications from a wide range of backgrounds and experiences.To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.
Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOU, for our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Disclosure and Barring Service (DBS) check
As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.
What is a DBS Check?
A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role:
Standard DBS: Checks for spent and unspent convictions, cautions, reprimands, and final warnings.
Enhanced DBS: Includes the above, plus any additional information held by local police thats considered relevant to the role.
Enhanced with Barred Lists: Includes all of the above, plus checks against the childrens and/or adults barred lists.
Who Needs a DBS Check
Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role.
The Costs for a DBS
At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment. If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred.
For more information about the cost of the various types of DBS, please visit: https://www.gov.uk/government/news/dbs-fees-are-changing-in-december
DBS Update Service
Candidates are also expected to register with the DBS Update Service which must be completed within 30 days of the certificate being issued. This helps streamline future employment checks and supports safer recruitment practices. For more information, please visit the DBS Update Service.
Person Specification
Qualifications
Essential
- NVQ II or equivalent knowledge, skills and experience
Desirable
- ECDL / CLAIT
- Recognised educational standards i.e. GCSE Grade A-C or equivalent including English Language
Experience
Essential
- Proficient use of Microsoft Office package
- Previous experience of working within a team and alone
- Previous experience of working in a booking centre or similar customer care environment
- Experience of dealing with any changes to the service in a positive way
- Able to work unsupervised for short to medium periods of time
- Recent experience of working in a capacity and demand target driven service
Desirable
- Contact centres experience and/or Access Booking and Choice experience
- Theatre scheduling experience
Skills/Knowledge
Essential
- Literate in order to transfer information onto a computer system and standard departmental documents
- Excellent interpersonal skills and communication skills in order to deal with a wide range of NHS staff/patients on the telephone and face to face using tact, empathy, and negotiating skills
- To demonstrate the ability to work to short timescales as and when required to provide an efficient and timely service
- Able to interpret and analyse data
- Assist in using waiting lists to offer choose and book in accordance with current guidelines
- Be able to prioritise own workload
- Be able to use initiative in planning daily tasks
- Excellent knowledge of administrative procedures including scheduling
- Be able to work in more than one area of the service
Desirable
- Hive knowledge
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Manchester University NHS Foundation Trust
Address
North Manchester General Hospital
Delaunays Road, Crumpsall
Manchester
M8 5RB
United Kingdom
Employer's website
https://mft.nhs.uk/careers/ (Opens in a new tab)