About this role
Job summary
We are seeking a friendly, motivated, and highly organised Receptionist to join our new Surgical Elective Centre and to work across our existing John Radcliffe and West Wing Theatres at Oxford University Hospitals. This is an excellent opportunity for someone who thrives in a busy patient-facing environment and is committed to delivering outstanding customer service.
As the first point of contact for patients, carers and visitors, you will be an important ambassador for our theatres and play a key role in ensuring every patient receives a safe, welcoming and positive experience. Duties include checking patients in and out of theatre suites, responding to telephone and face-to-face enquiries, preparing theatre lists and other paperwork, and maintaining an organised and professional reception area.
You will work closely with nurses, surgeons, anaesthetists and administrative colleagues to support patient flow, manage queries, arrange patient transport or interpreters when required, and scan correspondence into electronic patient records. You will also handle emails and EPR messages, ensuring information is processed in a timely and accurate manner.
We are looking for someone who has excellent communication and customer service skills, can work independently using their own initiative, is confident with computer systems, and remains calm and supportive in a fast-paced environment. A commitment to the Trust value of Compassionate Excellence is essential.
Main duties of the job
Job Description
Job Title: Clinical Receptionist/administrator for Surgical Elective Centre Theatre
Grade Band 3
- Job Summary:
You will be the first point of contact for patients arriving at our Theatres and will provide a professional and reassuring welcome for those attending for surgery, ensuring a high standard of patient experience.
You will be responsible for the provision of a professional, comprehensive and efficient reception and booking service for patients and members of the department and managing the patient pathway throughout their stay in the theatre suite.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.
Job description
Job responsibilities
Job Description
Job Title Clinical Receptionist/administrator for NOTSSCaN Theatres
Grade Band 3
- Job Summary:
We are seeking friendly, motivated and highly organised Receptionists to join our new Surgical Elective Centre as well as working across our existing John Radcliffe and West Wing Theatres at Oxford University Hospitals. This is an excellent opportunity for someone who thrives in a busy patientfacing environment and is committed to delivering outstanding customer service.
As the first point of contact for patients, carers and visitors, you will be an important ambassador for our theatres and play a key role in ensuring every patient receives a safe, welcoming and positive experience. Duties include checking patients in and out of theatre suites, responding to telephone and facetoface enquiries, preparing theatre lists and other paperwork, and maintaining an organised and professional reception area.
We are looking for someone who has excellent communication and customer service skills, can work independently using their own initiative, is confident with computer systems, and remains calm and supportive in a fastpaced environment.
You will be a part of a team of four and will be expected to work flexibly with other team members to ensure our reception area is staffed from 07:00 am until 08:30 pm.
Person Specification
some of essential criteria
Essential
- Able to communicate effectively in spoken and written English to meet the requirements of the role
- Minimum of Grade 4 Maths qualification
- Computer skills
Desirable
- Previous experience in reception job
- Experience in NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Oxford University Hospitals NHS Foundation Trust
Address
John Radcliffe Hospital
Headley Way
Headington, Oxford
OX3 9DU
United Kingdom
Employer's website
https://www.ouh.nhs.uk/ (Opens in a new tab)