About this role
Job summary
We are looking for a confident and compassionate Care Navigator to join our team.
This is primarily a telephone-based role, supporting patients to access the right care by understanding their needs, navigating available services and carrying out non-clinical triage.
Main duties of the job
- Handle incoming patient enquiries, predominantly by telephone.
- Ask appropriate questions to understand what support a patient needs.
- Navigate patients to the most appropriate clinician, appointment or alternative service.
- Help manage appointment capacity effectively and ensure more urgent needs are appropriately prioritised.
- Signpost patients to services such as community pharmacy and other local support.
- Accurately record information on SystmOne.
- Work closely with clinical and non-clinical colleagues to support safe, effective patient care.
- Occasionally provide face-to-face reception support when required.
About us
Suffolk GP Federation CIC is a not-for-profit community interest company. Our main purpose is to support Primary Care across Suffolk including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as urgent Care Services including the Out of Hours face-to-face Service in Suffolk.
Job description
Job responsibilities
Is it for me?
You will have excellent communication skills, good judgement and a calm, empathetic approach. You will be comfortable dealing with a high volume of telephone enquiries, gathering information sensitively and making decisions within clearly defined protocols and processes.
Previous experience in primary care or healthcare would be helpful, although full training will be provided.
If you enjoy helping people, communicating by telephone and finding the right solution for patients, we would love to hear from you.
Contract type
- Permanent Full time or Part Time.
What we can offer you
- Innovative teams who strive in forward thinking, with a voice that is heard
- A visible and supportive management team, with operational support that get it
- Excellent IT teams & support giving us first class equipment and no wait responses
- A commitment to personal development, training and leadership opportunities, with service-managed training budgets
- Cycle to work scheme
- Death in service cover
- Competitive salaries with annual benchmarking
- Blue light card employer Access to the discount service with thousands of discounts online and on the high street
Interested? Have questions? Just wondering? Get in touch with:[email protected] - wed love to hear from you.
Person Specification
See attached documents
Essential
- See attached job description
Desirable
- See attached job description
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Suffolk GP Federation CIC
Address
Haverhill
CB9 8DN
United Kingdom
Employer's website
https://suffolkfed.org.uk/ (Opens in a new tab)