Estates Manager @ East Coast Community Healthcare CIC

Job summary

Are you an experienced Estates professional looking to make a real difference in healthcare? We are seeking an Estates Manager to lead the operational delivery of Estates services across East Coast Community Healthcare CIC, ensuring our buildings, infrastructure and engineering systems remain safe, compliant and fit for purpose. In this diverse and rewarding role, you will oversee maintenance programmes, statutory compliance, contractor management, health and safety, fire and security, accommodation planning, sustainability initiatives and estate improvement projects.

Working closely with colleagues, contractors and stakeholders, you will play a key role in creating environments that support the delivery of high-quality patient care and corporate services. This is an exciting opportunity to influence the future of our estate, drive continuous improvement, support our Green Plan objectives and lead a dedicated team committed to excellence. At East Coast Community Healthcare CIC, our values of Compassion, Action, Respect and Everyone (CARE) are at the heart of everything we do.

We offer the opportunity to work within a forward-thinking organisation that values innovation, professional development and collaborative working. If you are a proactive leader with a passion for delivering safe, effective and sustainable estates services, we would love to hear from you.

Please note: The banding for this post is currently subject to confirmation, pending the outcome of the AfC job matching process.

Main duties of the job

The Estates Manager is responsible for leading the day-to-day management and development of Estates services across the organisation, ensuring that all premises, engineering systems and facilities are safe, compliant and effectively maintained. The post holder will manage planned and reactive maintenance programmes, oversee statutory compliance, and ensure compliance with health and safety, fire safety, environmental and estates legislation. The role includes managing estates staff and contractors, monitoring budgets, developing maintenance strategies, and leading estates-related projects from planning through to completion.

The Estates Manager will provide expert advice on accommodation planning, asset management, sustainability initiatives, refurbishment schemes and service improvements, ensuring estates services support the delivery of high-quality patient care. Working closely with operational teams, external partners and senior stakeholders, the post holder will drive continuous improvement, manage risks associated with the estate, support emergency and business continuity arrangements, and contribute to the organisation's strategic objectives by ensuring facilities remain fit for purpose, efficient and sustainable.

About us

ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.

The Estates Department is a professional and supportive team responsible for maintaining and developing a diverse healthcare estate across ECCH. We work closely with clinical and corporate services to ensure our buildings are safe, compliant, sustainable and fit for purpose. The team manages maintenance, capital projects, compliance, accommodation planning, contractor performance and environmental initiatives, playing a vital role in supporting high-quality patient care. This is a collaborative department where innovation, continuous improvement and teamwork are encouraged and valued.

Job description

Job responsibilities

Estates Operations

• Lead the day-to-day operational management of Estates services.
• Ensure the effective delivery of maintenance services across all sites.
• Develop and manage Planned Preventative Maintenance (PPM) programmes.
• Monitor reactive maintenance performance and ensure timely resolution of issues.
• Support the development and implementation of lifecycle replacement and asset management plans.
• Ensure estate infrastructure remains safe, operational and compliant.
• Contribute to business continuity and emergency preparedness arrangements.

Compliance Management

• Ensure statutory and mandatory compliance requirements are achieved and maintained.
• Monitor compliance performance and develop action plans to address areas of concern.
• Maintain accurate records and evidence to support internal and external assurance processes.
• Ensure all Estates activities comply with current legislation, NHS standards and organisational policies.
• Support audits, inspections and regulatory visits.
• Contributes to policy development within the service
• Reviews, develops policies for maintenance

Contractor Management, RAMS and Permit to Work

• Manage estates contractors and specialist service providers.
• Exchanges maintenance, technical project-related information with specialists, non-specialists; negotiates with contractors, suppliers
• Review and approve Risk Assessments and Method Statements (RAMS).
• Ensure safe systems of work are implemented and monitored.
• Operate and oversee Permit-to-Work systems for high-risk activities.
• Undertake contractor performance reviews and site inspections.
• Ensure contractor compliance with health and safety and organisational requirements.

Health, Safety, Fire and Security

• Support the implementation of Health and Safety policies and procedures.
• Ensure estates-related risks are identified, assessed and managed effectively.
• Support delivery of actions arising from fire risk assessments.
• Ensure statutory testing and maintenance of fire safety systems is completed.
• Oversee security systems including access control, CCTV and physical security arrangements.
• Support investigations into incidents, accidents and near misses.
• Promote a positive safety culture across all sites.

Accommodation Management

• Oversee the accommodation utilisation and space planning activities.
• Support service moves, relocations and accommodation reviews.
• Oversee accurate accommodation records and occupation plans.
• Work with managers to ensure effective use of available space.
• Support strategic accommodation and property initiatives.

Sustainability and Environmental Management

• Support delivery of the organisation Green Plan
• Promote sustainable working practices throughout Estates and Facilities.
• Monitor energy consumption and environmental performance.
• Identify opportunities for carbon reduction and efficiency savings.
• Support environmental compliance and sustainability initiatives.

Capital and Estates Projects

• Support the delivery of minor capital schemes and estate improvement projects.
• Assist in the preparation of business cases and project documentation.
• Monitor project delivery against agreed objectives, budgets and timelines.
• Ensure projects comply with statutory and organisational requirements.
• Judgements across wide range of estate issues taking into account legislation, H&S, conflicting demands -- condition of plant and equipment, fault finding

Financial Management

• Manage delegated budgets and expenditure of up to £10,000.
• Authorises payments to contractors, suppliers; holds delegated budget for refurbishment schemes; maintains and repairs trust properties and equipment/ responsible for maintenance of facilities, equipment
• Monitor financial performance and identify opportunities for efficiencies.
• Support procurement activities and contract management processes.
• Ensure value for money is achieved in all estates operations.

Leadership and Management

• Provide leadership and line management to designated staff.
• Undertake appraisal, supervision and performance management activities.
• Support staff development and succession planning.
• Promote a culture of continuous improvement and high performance.
• Foster positive working relationships across the organisation.

General Responsibilities

• Comply with all organisational policies and procedures.
• Maintain confidentiality and information governance standards.
• Promote equality, diversity and inclusion.
• Participate in training and continuing professional development.
• Undertake any other duties consistent with the grade and responsibilities of the post.

All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.

Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Qualifications

Essential

• Degree, HNC/HND or equivalent qualification in Estates Management, Building Services, Facilities Management, Engineering or related discipline.
• NEBOSH General Certificate, IOSH Managing Safely or equivalent health and safety qualification.
• Evidence of continuing professional development.

Desirable

• Professional membership of IHEEM, IWFM, IOSH or equivalent.
• Fire Safety qualification.
• Project Management qualification (PRINCE2, APM or equivalent).
• Sustainability or Environmental Management qualification.

Experience

Essential

• Experience of operational Estates management.
• Experience of managing Planned Preventative Maintenance (PPM) programmes.
• Experience of managing statutory compliance requirements.
• Experience of contractor and contract management.
• Experience reviewing and approving RAMS.
• Experience of Permit-to-Work systems.
• Experience of managing budgets and resources.
• Experience of staff supervision and line management.
• Experience of health and safety risk management.
• Experience of service improvement and performance management.

Desirable

• NHS or healthcare estates experience.
• Experience of accommodation and space management.
• Experience of fire safety compliance.
• Experience of security management.
• Experience of sustainability or Green Plan initiatives.
• Experience supporting capital projects.

Additional Criteria

Essential

• SKILLS & KNOWLEDGE
• Planned Preventative Maintenance (PPM) requirements.
• Estates compliance and statutory obligations.
• Health and Safety legislation.
• Risk Assessment and Method Statements (RAMS).
• Permit-to-Work systems.
• Building services and estate infrastructure.
• Contractor management principles.
• Risk management and governance processes.
• Budgetary control and financial management
• Strong leadership and people management skills.
• Excellent communication and influencing abilities.
• Ability to analyse information and make sound decisions.
• Strong organisational and planning skills.
• Ability to manage multiple priorities and deadlines.
• Effective problem-solving skills.
• Report writing and presentation skills.
• Competent IT skills including Microsoft Office applications.
• Ability to build effective working relationships with internal and external stakeholders.
• PERSONAL ATTRIBUTES
• Professional and credible leader.
• Proactive and solution-focused.
• Committed to customer service and continuous improvement.
• Resilient and adaptable.
• Demonstrates integrity, accountability and professionalism.
• Able to work autonomously and as part of a wider team.
• Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required.

Desirable

• SKILLS & KNOWLEDGE
• NHS Premises Assurance Model (PAM).
• HTMs and HBNs.
• NHS Green Plan requirements.
• Carbon reduction and sustainability programmes.
• Fire safety legislation and guidance.
• Experience of CAFM systems.
• Project management skills.
• Data analysis and performance reporting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Coast Community Healthcare CIC

Address

Hamilton House

Battery Green Road

Lowestoft

Suffolk

NR32 1DE

United Kingdom

Employer's website

https://www.ecch.org/ (Opens in a new tab)