About this role
Job summary
We are seeking an enthusiastic and motivated individual to join Specialist Children & Young People Services (SCYPS) as our Administrative Operations & Service Development Lead. This is an exciting opportunity for someone who is passionate about improving services and enabling people to perform at their best. Working closely with the Head of Administration and operational leaders, you will contribute to the development, delivery and continuous improvement of administrative services across a diverse portfolio of children's services.
The role will lead on service development initiatives, drive operational performance, promote the standardisation of administrative processes, and contribute to projects that enhance patient experience, access to services and organisational effectiveness. You will work collaboratively across clinical, operational and administrative teams to identify opportunities for improvement and help deliver sustainable change.
We are looking for a candidate who enjoys working with others, is willing to learn, listens to different perspectives and builds positive relationships across teams. We value openness, honesty and transparency and are seeking someone who can bring people with them, support colleagues through change and help create a culture where everyone feels valued, able to contribute and supported to develop.
Main duties of the job
Support with the production and preparation of reports and updates that are on individual, team and service level to inform operational discussions and management decisions. Promote consistent administrative processes and the effective use of systems to support patient access and service delivery.
Support with ensuring local performance management systems can provide accurate service information as agreed with/required by a variety of external and partner agencies Prepare and deliver reports in a timely and appropriate manner Lead as directed on bespoke projects to improve performance and clinical effectiveness Work with the Head of Admin, , Clinical Leads and Management team to improve performance as necessary Monitor agreed administrative performance measures, within each service, waiting-list information, patient access standards and data quality across designated services
See JD for more information
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description
Job responsibilities
Support the Head of Administration in the day-to-day operational management andcoordination of administrative services across designated SCYPS services
Support performance management activity for designated pathways and Trust-wide performance requirements, as appropriate.
Support performance management initiatives and the implementation and monitoring ofagreed operational plans, actions and service priorities and any SCYPS wide performance management issues as appropriate
Contribute to the delivery of the supervision structure and work with AdministrativeOperational Leads to support effective service delivery, consistent working practices and themanagement of operational priorities.
Liaise with relevant Trust departments, including IM&T, Human Resources, Supplies andEstates, to support the resolution of operational issues.
Department to raise PO and for Oracle queries/posting adverts and being involved inshortlisting and interview process.
Undertake specific project management tasks across designated services, as agreed with the Head of Administration.
Work with Administrative Operational Leads to support effective service delivery, consistent working practices and the management of operational priorities.
Person Specification
Education/Qualificaiton/Training
Essential
- O Levels/CSEs/GCSEs or equivalent in subjects including Maths & English
- Further administrative / management Training
Desirable
- Relevant degree
- Project Management - PRINCE 2
- AMSPAR diploma
Experiance
Essential
- Experience of working in a senior administrative role in the public or voluntary sectors (for example as Office Manager)
- Experience of working in a multidisciplinary setting Most recent significant experience of staff management
- Experience of building and developing a team
- Experience of managing change
- Experience of working with finance and information
- Experience of setting up administrative systems
- Experience of using Word, Excel and Microsoft Outlook or equivalent email package
Desirable
- Experience of working in an NHS Environment
- Project management experience
Skills and Abilities
Essential
- Skills and flexibility to contribute to and facilitate effective working within a multidisciplinary team setting
- Excellent problem solving skills
- Ability to provide leadership and direction to an administrative team
- Ability to liase effectively with professionals within the service and other agencies
- Excellent interpersonal skills Good communication skills both written and verbal including report writing
- Excellent time management and organisational skills
- Ability to work on own initiative without supervision
- Ability to manage and take the lead on specific projects
- Ability to manage a budget
- Good IT skills including - Microsoft Outlook, Word, Excel and Powerpoint
- Ability to set objectives for team members and monitor progress
- Ability to contribute to service planning
Desirable
- Experience of working in an NHS Environment
- Project management experience
Knowledge
Essential
- Knowledge of the range of administrative procedures including how to set up and maintain office administrative systems
- Knowledge, understanding, experience and ability to work with families from a population with a diverse ethnic, racial and cultural mix and families with a high level of deprivation
- Knowledge of Windows packages including Word, Excel, Powerpoint and Outlook
- Knowledge of application of technology in the office i.e. E mail and Networking
- Knowledge of Data Protection Act and issues related to patient confidentiality
Desirable
- Awareness of current issues in child and adolescent mental health services
- Knowledge of project management techniques
Other
Essential
- Must be able to demonstrate commitment to Equal Opportunities
- Self-motivated and flexible
- Physical Effort Confined sitting position. Meetings. Desk work. Travelling off site on occasion. Word process and input for a substantial proportion of working time/carry bulky notes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East London NHS Foundation Trust
Address
Newham Specialist Children & Young People Service
London
E15 4PH
United Kingdom
Employer's website
https://www.elft.nhs.uk/ (Opens in a new tab)