About this role
Job summary
Are you organised, proactive and passionate about making a difference to patient care?
We are looking for a motivated and enthusiastic individual to join our team, supporting the safe, effective and timely discharge of patients from our hospitals.
This is a busy and varied role where you will work closely with ward teams, discharge coordinators and external health and social care partners to help ensure patients receive the right support to leave hospital safely and without unnecessary delays.
Main duties of the job
You will play a key role in supporting patient discharge processes, ensuring accurate and timely information is available to clinical teams and operational colleagues.
Your responsibilities will include
- Coordinating, completing and tracking discharge referrals to support timely patient discharge.
- Working closely with ward teams, attending whiteboard meetings and identifying potential barriers to discharge.
- Maintaining accurate patient information across relevant systems, including E-Track, and supporting daily reporting requirements.
- Monitoring compliance with Red2Green and Criteria to Reside processes.
- Liaising with clinical teams, Social Services and external care providers to support effective discharge arrangements.
- Providing administrative support to the wider Site Operations, Capacity and Discharge Planning team.
- Responding professionally and sensitively to enquiries, maintaining patient confidentiality at all times.
About us
Priority will be given to colleagues identified as at risk through the Trust's redeployment process.
Job description
Job responsibilities
Please see attached detailed Job Description and Person Specification for more information regarding this role.
Person Specification
Education
Essential
- GCSE English language level 4-9 (or equivalent)
Desirable
- NVQ III Business and Administration
Experience
Essential
- Previous administrative/secretarial experience
- Experience of using MS Office, Word, Excel, and outlook
Desirable
- Demonstrate an understanding of customer care
- Experience of working in the NHS, use of NHS systems and understanding of medical terminology
- Experience of working with Multi-Disciplinary Teams and/or attending meetings
Knowledge
Essential
- Demonstrate understanding of GDPR and working with sensitive and confidential information
Desirable
- Red2 Green/ Criteria to Reside / SAFER initiatives
- Local Discharge Planning processes
Skills
Essential
- A self-motivated, innovative, and a pro-active problem solver
- Able to meet tight deadlines, prioritise workload, and work under pressure
- Flexible in approach to meet the challenges of a trust wide post
- Demonstrate good standards of written and verbal communication
- Ability to communicate at all levels
- Ability to work independently or as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North West Anglia NHS Foundation Trust
Address
Hinchingbrooke Hospital
Hinchingbrooke Park
Huntingdon
PE29 6NT
United Kingdom
Employer's website
https://www.nwangliaft.nhs.uk/ (Opens in a new tab)