About this role
Job summary
We are looking for a Part Time Business Support Administrator to join the TALKWORKS South Hams & West Devon Team based in Tavistock.
The TALKWORKS Service offers psychological therapies across Devon.
The administration team manage a high number of telephone and online referrals into the service, they also handle general queries and provide administrative support for a large team of psychological therapists and wellbeing practitioners. This can be a demanding and rewarding role for someone who is diligent, hard-working and passionate about patient care.
This part-time role is for 15 hours a week. The working pattern is negotiable however applicants must be available to work some of the contracted hours on a Friday.
Main duties of the job
The main duties for the Business Support Administrator role will be to process the large amount of telephone and online self referrals received by TALKWORKS Daily. Dealing with high volumes of calls in a sympathetic and calm manner. Booking initial appointments on our electronic patient record system IAPTus and processing appointment letters. Providing general admin support to the Therapists within the team.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
Our values
We not only recruit employees based on their qualifications & experience - we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health & learning disabilities. We are a Disability Confident Leader Employer.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification which will provide further information on this role.
Person Specification
Experience
Essential
- Excellent organisational skills
- Ability to prioritise workload and adapt to change when required
- Previous experience of working within an administrative or secretarial team
- Experience of dealing with confidential and complex information
- Previous experience of working in a Healthcare or Social Care administrative setting
Desirable
- Demonstrate good numeracy and literacy skills
Knowledge
Essential
- Intermediate IT skills in Microsoft Office Packages i.e. Word, Excel, PowerPoint and Outlook
- Working knowledge of a range of administrative procedures including diary management and arranging appointments
- Experience or understanding of creating electronic records, electronic filing systems and electronic database management
- Ability to manage diverse workload whilst dealing with frequent interruptions
- Ability to meet deadlines and to work under pressure
- Exceptional organisational skills and ability to prioritise
- Ability to work both independently and as part of a team
- Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues
- Knowledge of our business and how it supports patient care
Analytical & Judgemental Skills
Essential
- Ability to work under pressure
- Able to plan, organise, prioritise, coordinate and work flexibly.
- Ability to exercise initiative operating within procedural guidelines.
- Ability to work without direct supervision on a day to day basis.
- Attention to detail/quality
- Able to deal with difficult situations
- Effective organisational skills. Prioritise own tasks, exercising a degree of independence, initiative and judgement
- without direct supervision
Communication and Working Relationship Skills
Essential
- Excellent interpersonal and communication skills both written and verbal
- Able to deal confidentially and tactfully with people at all levels
- Ability to take and convey clear messages
- Experience in dealing with people in distress in a calm and confident manner
- Ability to recognise when other communication aids may be needed
- Willingness to embrace new ways of working/changes
- Understanding and respect of confidentiality in the workplace
Qualifications
Essential
- Business Administration Level 3 / T Level qualification in Management and Administration, or equivalent experience.
- GCSE English or equivalent.
- Evidence of continuing professional and personal development.
Desirable
- ICDL (International Computer Driving License), or equivalent experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Devon Partnership NHS Trust
Address
TALKWORKS
The Quay, Plymouth Road
Tavistock
Devon
PL19 8AB
United Kingdom
Employer's website
https://www.dpt.nhs.uk/ (Opens in a new tab)