About this role
Job summary
Medical Receptionist Post
Meeting and greeting patients, visitors and external providers, answering the telephone, booking appointments in our busy and friendly practice.
Main duties of the job
Answering the telephone and gaining as much information as possible from the caller in a friendly manner, and dealing with any requests in an appropriate manner
Dealing with and actioning daily tasks on medical computer system
Booking ambulances when requested by a Patient
Sign for any parcels or drug deliveries noting cold chain instructions.
Accepting remuneration from patients for services provided by doctors (e.g., medicals, signing of forms) and issuing of receipts and using the card payment machine
Ordering of stationery including Death Certificates and prescriptions
Ordering of hearing aid batteries
Photocopying and shredding
Effectively signposting patients to the most appropriate service for their needs
Completing and forwarding referrals for the DHU Home Visiting Service
Assisting patients in a friendly and helpful manner assessing appointment requests
Receiving patients on arrival, booking in to their appointments with clinical staff and directing them to consulting rooms
Assist patients with information about other services.
Deal with emergency calls and home visits.
Utilising the Enhanced Access appointments where appropriate
Arranging interpreter services if required
Chaperone for the Doctor if requested to do so.
About us
We are a General Medical Practice with 5 part-time Partners, and 3 part-time Salaried GPs (5 female and 3 male) serving the population of Broughton Astley and the surrounding villages. We also have three Advanced Nurse Practitioners. We have two purpose built surgeries for the benefit of patients. The Broughton Astley Surgery was built in 1985 and substantially extended in 1994. The Ullesthorpe Surgery was built in 1991. Both Surgeries provide disabled access. We are a busy, friendly practice offering an excellent opportunity for the right candidate.
Job description
Job responsibilities
To assist the Reception Manager in the day-to-day organisation and smooth running of the Practice Reception ensuring that an efficient reception is always maintained. A combination of reception/administrative duties.
Person Specification
Qualifications
Essential
- Experience desirable but not essential as full training will be provided.
- Excellent communication skills
- Team Player
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Orchard Medical Practice
Address
The Orchard Medical Practice
Orchard Road
Broughton Astley
Leicester
LE9 6RG
United Kingdom
Employer's website
https://www.theorchardmedicalpractice.co.uk/ (Opens in a new tab)