About this role
Job summary
Wellington Way Health Centre is looking for a friendly, professional and organized Receptionist to join our busy and welcoming practice team. Our reception team plays an essential role in ensuring the smooth and efficient running of the practice. As the first point of contact for many patients, you will help deliver a positive patient experience while providing essential administrative support to our clinical and management teams.
We are looking for someone who is approachable, reliable, confident in communicating with patients and colleagues, and able to work effectively in a busy healthcare environment
Main duties of the job
To cover reception desk, telephones and main reception duties in keeping with the Practice Protocol in a prompt and courteous manner giving your name as a first point of contact.
To always be polite and courteous to patients presenting a positive image of the surgery and always maintaining patient confidentiality
Take and redirect messages both accurately and in a timely manner.
To liaise and answer questions from patients and all members of the Health Authority.
supervise and assist, when necessary, any administrative staff or students in work placement.
To make tea and coffee as necessary.
To book and or email interpreters as and when required.
To arrange appointments and send out recall letters for your allocated Chronic Disease Quality Marker Clinics.
Adherence and assistance with the co-ordination of office rotas to ensure sufficient cover during breaks, annual leave and sick leave.
To facilitate changeover between morning and afternoon shifts.
To be flexible in the workplace in terms of hours worked and as and when the need arises.
Attendance at practice and reception meetings, contributing to discussions on matters of practice policy affecting patients and staff.
Open premises at the start of the day when first arrives, deactivate alarms and make all necessary arrangements to receive patients.
Assist in the closing and securing of the building at the end of the working day
About us
Wellington Way Health Centre is a well-established and busy practice based in the Bow area of Tower Hamlets, with a patient list of over 12,000. We have a large and diverse multidisciplinary team working together to provide high-quality care to our local community.
Our clinical team consists of four full-time GP partners, four salaried GPs, two Physician Associates and one Pharmacist. We also have a dedicated nursing team comprising three Practice Nurses and three Health Care Assistants who support a wide range of clinical services and patient care.
Alongside our clinical team, we have an experienced administrative and reception team who play an important role in the day-to-day running of the practice and in supporting both patients and colleagues. Due to some existing team members reducing their working hours, we now have an opportunity for a new member of staff to join our friendly and supportive team. We are looking for someone who would enjoy working in a busy general practice environment and contributing positively to the ongoing delivery of our services.
Job description
Job responsibilities
Please see the attached job description, which sets out the main duties and responsibilities of the role in more detail and provides a fuller overview of what the position involves.
Person Specification
Qualifications
Essential
- Good General Education
- Ability to communicate in English both verbally and written
- To work on own initiative
- Ability to remain calm under Pressure
- Previous work with the public
- Friendly and helpful
- Compassionate and sympathetic
- commitment to work as part of a team
Desirable
- Well developed IT skills
- Working knowledge of EMIS
- Knowledge of medical terminology
- common sense
- Tidy appearance
- Flexible approach to working times
- Approachable
Experience
Essential
- Some customer skills experience
Desirable
- Experience of working in General Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Merchant Street Practice
Address
Wellington Way Centre 1a
Wellington Way
London
E3 4NE
United Kingdom
Employer's website
https://merchantstreet.nhs.uk/ (Opens in a new tab)