About this role
Job summary
To provide a quality booking service for the Medicine Division Services. Managing appointments, supporting patient phone calls and clinical.
Managing capacity and taking proactive action where needed to ensure the Trust provides a positive patient experience and meets its contractual requirements.
Ensuring booking, cancelling and maintaining outpatient appointments in triaged priority order.
Main duties of the job
Answering incoming and making outgoing telephone calls, in line with trust standards.
Being the first point of call for patients booking appointments for medicine specialties in line with protocols and in order of urgency following clinical triage.
Being the subject expert for administrating and accurately updating systems to record new booking and enquiries for medicine specialties.
Managing the electronic referral worklists for the dedicated specialty department.
Being the main contact for specialties within medicine division and covering for others within the booking team when required and able.
Efficiently using systems and keeping up to date and being familiar with system changes.
Creating, printing and ensuring patient appointment letters produced in a timely way.
About us
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Job description
Job responsibilities
Happy to Talk Flexible Working - all requests for flexible and part time working will be considered once probation has been passed.
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
Person Specification
Essential
- Evidence of good education including Maths and English
- Good Communication Skills
- Customer service in an admin role
- Computer skills and knowledge of IT packages
Desirable
- Additional evidence of further education NVQ's or equivilent
- Knowledge and understanding of NHS (admin)
- Ability to solve problems
Administration experience
Essential
- Experience of working with IT systems e.g. Word/Excel/Access/Powerpoint
- Problem solving skills and using own initiative to implement changes
- Excellent interpersonal skills allowing effective communication between all internal and external customers
Desirable
- Experience of working in an NHS environment of public sector
- Knowledge of medical terminology
Environment
Essential
- Flexibility and adaptability to changing situations
- Experience of adhering to targets, establishing efficient office systems and processes
- Ability to work in a team as well as on your own initiative
Desirable
- Ability to work to tight deadlines and stay calm under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hampshire Hospitals NHS Foundation Trust
Address
RHCH Winchester Hospital
Romsey Road
Winchester
SO22 5DG
United Kingdom
Employer's website
https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)