About this role
Job summary
An exciting opportunity has arisen to join the West Essex Community Administration Service supporting the Community Mental Health Team (CMHT) in Harlow as a part-time Administrator.
This is a permanent position, working 15 hours per week across Thursday and Friday, providing essential administrative support to a busy multidisciplinary mental health service.
The successful candidate will be responsible for supporting the clinical team with a range of administrative duties, ensuring the smooth and efficient running of the service. Responsibilities may include managing telephone enquiries, processing referrals, maintaining patient records, supporting clinics and appointments, and providing general administrative support to the team.
We are looking for an enthusiastic and organised individual with excellent communication and customer service skills. The ability to work effectively in a busy environment, prioritise workload, and use electronic patient record systems is essential.
This is an excellent opportunity to become part of a supportive team and contribute to the delivery of high-quality mental health services for the local community.
Main duties of the job
This is a varied and busy administrative role, working within the front-of-house reception area alongside two other administrative colleagues to provide support to the clinical team and outpatient services.
Key duties include
- Providing a professional and welcoming reception service for patients, visitors and staff.
- Managing and responding to the MDT team inbox.
- Using the electronic patient record system (PARIS) to support clinical and administrative processes.
- Handling all incoming telephone calls to the team, including duty calls, ensuring enquiries are managed effectively and directed appropriately.
- Supporting outpatient appointments and associated administrative tasks.
- Providing general administrative support to the multidisciplinary team.
- Maintaining accurate patient records and ensuring data quality standards are met.
The successful candidate will be organised, able to work effectively in a fast-paced environment, possess excellent communication skills, and demonstrate a commitment to delivering high-quality customer service to patients, carers and colleagues. Experience of working in an NHS administrative setting and knowledge of electronic patient record systems would be advantageous.
This role offers an excellent opportunity to gain experience within a supportive multidisciplinary mental health team while contributing to the smooth running of vital community mental health services.
About us
Valuing you. Recognising your dedication. At EPUT, we look after you.
- Receive supervision and support to help you fulfil your potential.
- Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
- If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
Benefits
- 27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
- Excellent pension of up to 14.5% of your pensionable pay.
- Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
- Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.
Work that wraps around your needs
- Job share: Applications for job shares are welcomed.
Job description
Job responsibilities
Essential Criteria
- Excellent communication and interpersonal skills
- Ability to work effectively in a busy, timecritical environment
- Strong organisational and prioritisation skills
- Confident use of IT systems and electronic patient records
- Ability to work independently and as part of a multidisciplinary team
- Understanding of confidentiality, data protection, and safeguarding principles
Person Specification
Adminstration skills
Essential
- Years Experience
Desirable
- Knowledge
Knowledge or EPR
Desirable
- Proven knowledge
Communication Skills
Desirable
- Years Experience
Working within NHS setting
Desirable
- Work History
Experience working with MDT
Desirable
- Years Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Essex Partnership University NHS Foundation Trust
Address
Latton Bush Centre
Southern Way
Harlow
CM18 7BL
United Kingdom
Employer's website
https://eput.nhs.uk/ (Opens in a new tab)