About this role
Job summary
We are looking to recruit friendly and enthusiastic Recall Administrator/Patient Care Coordinator to join our busy GP Practice based in Swindon.
The ideal candidate would be a team player who has strong IT and communication skills. The post holder will need to be able to work well under pressure and cope with conflicting demands. A high level of accuracy and attention to detail is essential.
This is an ideal job for someone looking to start and develop their career in the NHS or someone with experience who thrives in the busy GP environment. The candidate must be willing to learn and have the ability to manage multiple priorities.
In return we offer investment in staff training and support with career development.
Main duties of the job
The role is for someone to work across our patient services team supporting both the reception and admin side as well as running the practice recall system toarrange long term condition monitoring, health checks and reviews.
About us
Ridgeway View Family Practice is a busy general practice based across two sites in Wroughton, and Chiseldon, Offering care to circa 15,000 patients. We're a large, busy practice and all staff work together as One Team to provide excellent patient care and a stimulating and welcoming environment.
We're part of Brunel Healthcare Group and Brunel PCN 1, working with other practices across the local area on large projects.
We're committed to training and developing both the clinical and non-clinical team. We operate using System One Clinical system.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. As part of our safer recruitment practices:
- All applicants will be required to provide a full employment history and explain any gaps
- References will be requested prior to appointment and must include the most recent employer
- Successful candidates will be subject to appropriate background checks, including an enhanced Disclosure and Barring Service (DBS) check where the role requires it
- Identity, qualification, and professional registration checks will be carried out
- All staff are expected to share our commitment to safeguarding and uphold the highest standards of conduct
Job description
Job responsibilities
Key Responsibilities
Process patient requests for medical support, admin or general care appointments via Systm Connect (online form), phone or reception front desk.
Filing and pulling medical records
Operate surgery computer and telephone system
Action patient referrals
Liaise with hospital departments and other care providers regarding patients
Document coding
Actioning practice emails
Safeguarding administration
Medical reports and private letter request processing
Manage and maintain the practice recall and reminder systems.
Contact patients via SMS, telephone, letter, email, or other approved methods to arrange appointments.
Work closely with GPs, nurses, healthcare assistants, and administrative teams to coordinate clinics and appointments.
Support the achievement of Quality and Outcomes Framework (QOF), Enhanced Services, and other contractual requirements.
Attend Patient Services Team meetings as appropriate and assist with the development and improvement of reception and administrative processes
Person Specification
Experience
Desirable
- Experience of working in primary care or a GP practice
- System One Experience
Interpersonal skills
Essential
- Friendly nature with excellent people skills
- Ability to work as part of a team
- Positive outlook and a calm demeanor when things get busy
- Organised with the ability to manage multiple jobs/tasks and priortise
- Quick learner who can follow instruction and is comfortable with using computer systems (training will be provided)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Ridgeway View Family Practice
Address
Wroughton Health Centre
Barrett Way
Wroughton
Wiltshire
SN4 9LW
United Kingdom
Employer's website
https://www.ridgewayviewfamilypractice.co.uk/ (Opens in a new tab)