About this role
With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
Job Description
The Assistant Community Association Manager provides administrative, customer service, andoperational support to the Community Association Manager while serving as a primary point of contactfor homeowners, residents, vendors, and Board members in both English and Spanish. This positionassists with community operations, inspections, violations, architectural requests, homeownercommunications, and Association records management.
What do we offer?
Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401 (k), disability insurance, and support with wellness and development initiatives and more. We have been designated a Great Place to Work for 10 consecutive years, and many of our locations have been awarded as Best and Brightest.
Compensation
$23.00 hourly rate; direct experience is highly considered.
Employment Type
Part-Time
Schedule
20 hours a week, Monday Through Friday, 5 days a week
Location
43155 Portola Avenue, Palm Desert, CA. 92260
Essential Duties and Responsibilities
- Provide bilingual customer service in English and Spanish via phone, email, and in person.
- Assist Community Manager with homeowner inquiries, work orders, violations, architecturalapplications, and maintenance requests.
- Conduct community inspections and document CC&R and rule violations.
- Prepare and process violation correspondence, hearing notices, and compliance follow-up letters.
- Maintain homeowner and Association records in C3, TownSq, and shared files.
- Coordinate vendor site visits, and service requests.
- Assist with pool keys, remotes, access devices, and resident registrations.
- Process incoming and outgoing mail, scanning, filing, and document retention.
- Translate homeowner correspondence and Association communications between English andSpanish.
Additional Responsibilities
- Distribute owner notices and process budget mailer.
- Assist in membership meetings and documentation as needed.
- Handle account inquiries and homeowner account follow-up.
- Coordinate clubhouse reservations and community access requests as assigned.
- Maintain property fact sheets and community databases.
- Perform special projects and other duties assigned by management.
Requirements
- Fluent verbal and written communication in English and Spanish required.
- Proficient in Microsoft Office, Outlook, and Teams.
- Strong organization and time-management skills.
- Ability to maintain confidentiality and professionalism.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Education and Experience
- High School Diploma or GED required.
- Customer service or administrative experience preferred.
- Community association management experience preferred.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.