Assistant Vice President-Operations @ DAMAC Properties

The Assistant Vice President, Data Centre Operations – Thailand supports in overseeing the operational, technical, and customer-facing functions of company’s six-site colocation data centre portfolio in Bangkok.

The role is responsible for ensuring 24/7/365 operational reliability, safety, customer SLA performance, capacity management, regulatory compliance, and cost efficiency across the portfolio. The AVP provides leadership to site operations and engineering teams while driving operational excellence and continuous improvement

KEY RESPONSIBILITIES

• Ensure high availability, reliability, safety, and operational readiness of critical infrastructure.
• Lead and oversee electrical, mechanical, BMS/controls, maintenance, and facilities operations.
• Ensure compliance with customer SLAs, operational procedures, safety standards, and Thai regulatory requirements.
• Support customer onboarding, deployments, cross-connects, access, and operational escalations.
• Monitor capacity, operational performance, incidents, maintenance, and key operational KPIs.
• Manage and optimize OPEX, vendor performance, maintenance contracts, and operational resources.
• Lead incident management, root cause analysis, and continuous improvement initiatives.
• Develop and lead high-performing engineering and operations teams across multiple sites.
• Partner with Commercial, Projects, Security, Customer Success, Finance, and other stakeholders to deliver seamless customer and operational outcomes.
• Support in strategic planning, budgeting, CAPEX/OPEX initiatives, and executive stakeholder management.

SKILLS & EXPERIENCE

• Bachelor’s degree in engineering, Mechanical Engineering, Electrical Engineering, Facilities Management, or a related discipline
• 15+ years of experience within mission-critical environments, including significant leadership experience in hyperscale, colocation, or enterprise data centre operations.
• Proven track record managing multi-site data centre operations portfolios.
• Strong knowledge of critical electrical and mechanical infrastructure, DCIM, ITIL, risk management, and compliance standards.
• Experience leading large multidisciplinary operations and engineering teams.
• Certifications such as CDCP, CDCMP, ATD, ITIL, PMP, or equivalent is advantageous.
• Industry-recognized Data Centre or facilities qualifications desirable.
• Primary Standards: ISO 9001, ISO 27001, ISO 45001, ISO 50001, local statutory requirements, customer contractual obligations, OEM recommendations, and critical environment best practice.
• Core Digital Platforms: BMS, EPMS, DCIM, CCTV/ACS, and fully online CAFM/CMMS integrated with CAD/REVIT and BI reporting.
• Modbus and BACnet should be the standard field/system integration protocols where applicable