About this role
Pay based on experience | First shift
The IT System Administrator Carter contributes to the efficient allocation of computer hardware and software resources, user support, and ensures the reliability, security, and sustainability of the user computing experience at Potawatomi Casino Hotel. You will provide hands-on maintenance of current and future hardware and systems, participate in technical research and development to enable continuing innovation within the infrastructure, and collaborate with other IT staff, casino management, and external vendors to deliver, reliable, secure, and efficient IT services. Provides excellent service to guests, vendors and Team Members.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Responsible for system maintenance for assigned Windows and Linux servers, VMware vSphere environment, Cloud based storage solutions, access points, WLC, e-mail security gateway/filters, internet access, operating system, security, and application support.
- Perform troubleshooting to isolate and diagnose common hardware and/or software related issues.
- Responsible for managing and maintaining the integrity of assigned system accounts, physical and logical security access to systems and equipment, and adequate support for all systems users.
- Responsible for User Identity and Access management across all systems. Completing yearly access audit with Compliance and department heads.
- Investigates and diagnose ISE related issues.
- Assist with implementing security protocols and procedures to prevent potential threats.
- Responsible for updating and provisioning users in Cisco Phone System as well as system maintenance and phone maintenance.
- Responsible for deployment Mobile Device Management Solutions (software and hardware) for both Windows and MAC.
- Responsible for system monitoring, responding to alerts, and proactively scheduling maintenance windows to perform hardware, software, and security patch updates to assigned systems.
- Assists System Engineer in maintaining IP Address and DNS entries for all infrastructure devices.
- Maintain a library of associated documents, materials for all equipment, processes, baselines system security and procedures supported by the company.
- Assists Computer Support Specialist in maintaining Antivirus solution and Advanced Malware Protection software.
- Assists in design and integration of software and hardware with all departments regarding current information technology, assists with designs of all software to meet the needs of the Casino. Provides recommendations when it comes to improving the organization's IT systems.
- Works with Computer Support Specialist to maintain an accurate inventory of assets.
- Provides support and guidance to Computer Support Specialist and Help Desk technicians.
- Assists Computer Support Specialist and Help Desk Technicians with vendor remote support, and day to day operations.
- Assists System Engineer with SQL related requests and projects.
- Is responsible for the operation of all computers within the Potawatomi Casino Hotel network, as well as stand-alone computers and peripherals, this involves installation, hardware maintenance and repairs.
- Participates in special projects and all other duties as requested by the IT Director or System Engineer.
JOB QUALIFICATIONS
- Bachelor's Degree in Computer Science or related field is preferred; a minimum of five years verifiable experience is required.
- Knowledge of Virtualization and SAN storage.
- Experience with and/or knowledge of SQL Server Standard is preferred
- Extensive knowledge of Azure AD, Windows AD, Windows Server 2016 or current is required.
- Strong knowledge of Active Directory and operating systems.
- Advanced computer experience is required.
- Keeps confidential data secure from outside.
- Ability to uphold complete confidentiality is required.
- Must display professionalism when representing Potawatomi Casino Hotel.
- Must work well with people, possess excellent guest service skills and sensitivity to diverse cultures.
- Must possess strong verbal and written communication skills.
- Excellent organizational skills and the ability to maintain accuracy are required.
- Ability to maintain a professional demeanor in stressful situations is necessary.
Working Conditions
The noise level is usually moderate. When on the casino floor, the noise level increases. The facility is not smoke free.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.