About this role
Location Detail: 34 Ledgebrook Dr Mansfield (10179)
Shift Detail: This is a replacement position
About the Role
Are you organized, detail-oriented, and great on the phone? As an Intake Specialist with Hartford HealthCare at Home, you'll be the first point of contact for patients coming into our home health and hospice services. You'll manage the full referral and intake process, from verifying insurance to coordinating with physicians, so patients can transition home smoothly. This is a non-clinical, office-based role, ideal for someone with healthcare administrative experience who enjoys building relationships and keeping things moving.
What You'll Do
- Manage daily patient referrals and the full intake process, including insurance verification, physician (MD) verification, and financial/clinical clearance
- Communicate with patients and families to gather information and explain next steps
- Accurately enter referral and patient data into our system
- Lead the daily intake meeting with the team
- Build and maintain strong relationships with current and potential referral sources
- Coordinate with multiple providers to support patient education and care planning for a smooth transition home
- Work with insurance case managers and other payers on service pricing within established guidelines
- Stay current on payer and partner contract requirements to ensure admissions meet all terms
- Track and report referral data and customer trends, and recommend process improvements
Ensure compliance with state, federal, and Joint Commission intake requirements
Qualifications
High school diploma
- 1 year of administrative healthcare experience (an associate's degree may be accepted in place of experience)
- Strong written and verbal communication skills
- Good negotiation and customer service skills
- Ability to work independently, stay flexible, and collaborate with a team
- Appropriate certification may be required
Preferred Qualifications
- Bachelor's degree
- 1–3 years of healthcare experience, ideally in home care or hospice
- Referral or intake experience in a home health or hospice setting