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Telemarketing Executive @ DHL Group

Kuala Lumpur, MYOnsiteFull-time
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About this role

YOUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMER

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASK

  • Acknowledge and give feedback to lead originators.
  • Create activity reports to track performance.
  • Manage direct marketing programs and follow up accordingly.
  • Open accounts for new direct marketing customers.
  • Collaborate with sales team members and provide customer-focused service for sales issues.
  • Deploy telemarketing processes.
  • Qualify internal and external leads and pass them to the right sales resource.
  • Validate customer information and needs.
  • Maintain customer database and maximize new business opportunities.
  • Follow regional standards and procedures.
  • Verify customer details and assess future business potential
  • YOUR PROFILE
  • Minimum of 2 year’s sales and or customer service experience
  • Diploma holder or above with at least 1 year work experience OR Degree holder with less experience

OUR OFFER

  • Strong career support in an international environment
  • Great culture and colleagues
  • Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!

Skills

direct marketingtelemarketingcustomer database managementlead qualificationaccount openingperformance reportingsales supportcustomer servicesales issue resolutioncollaboration with sales teamregional standards compliancebusiness opportunity assessment

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