Stylist @ Guess

Job Description

Stylist

Reports To: Store Management

Position Overview

A GUESS Stylist is responsible for delivering a personalized, elevated shopping experience that transforms how customers engage with the brand. They are responsible for building wardrobes, creating confidence, and developing long-term client relationships that drive repeat business and brand loyalty. This role blends styling expertise, clienteling, and sales performance. The Stylist may also be responsible for a variety of operational duties as assigned by the store management team, including housekeeping duties and visual presentation standards.

Essential Functions

Customer Experience

• Greet customers immediately upon entering the store with a smile and a sincere, non-business-like greeting.
• Create a positive first impression through an energetic attitude and adherence to dress code.
• Maintain store standards and cleanliness to create a clean and organized environment.
• Provide customers with current and relevant product information.
• Deliver quality service in the fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness, and attempt to add on to the sale.
• Capture customer information in the database.
• Sincerely thank all customers for shopping at GUESS as they exit the store.
• Build and retain a strong personal client base by using modern communication tools such as the client app, WhatsApp, Teams, and RingCentral.

People Development

• Serve as a mentor within the store and influence teams to elevate styling and selling behaviors.
• Lead by example by training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, and delivering the customer experience.
• Lead weekly styling moments.
• Support product launches with styling direction.

Cooperation & Dependability

• Satisfactorily complete all duties as assigned by management.
• Be punctual and adhere to the designated work schedule.
• Be flexible and work well with peers and management to accomplish duties.
• Follow GUESS policies and procedures.
• Perform housekeeping duties as required.

Personal Performance

• Meet or exceed the Sales per Hour (SPH) result as assigned by management.

Miscellaneous Responsibilities

• Represent a positive attitude toward the merchandise and the company.
• Participate in and attend all store meetings and other related functions.
• Assume and complete other duties as assigned by store management, including participation in inventories.
• Be able to perform heavy lifting in excess of 30 pounds and stand for a minimum of eight hours during scheduled shifts.

Job Requirements

• Excellent communication and customer service skills.
• Previous retail experience preferred.
• Ability to work well in a team-oriented environment.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Ability to walk, reach with hands and arms, stoop, kneel, crouch, and balance on a frequent basis.
• Ability to perform heavy lifting in excess of 30 pounds.
• Ability to stand for a minimum of four hours during scheduled shifts.