About this role
Join Scania and Help Deliver Outstanding Customer Service Are you passionate about customer service, relationship building, and working in a dynamic automotive environment? At Scania , we are looking for a proactive and customer-focused Service Advisor to join our service team and play a key role in ensuring an exceptional customer experience from reception through to final invoicing and follow-up. As a Service Advisor, you will act as the main point of contact for our customers, ensuring their needs are understood and addressed while supporting the efficient operation of our workshop. This is an excellent opportunity to develop your career within a global leader in sustainable transport solutions.
What You'll Do
- Manage daily activities at the Service Reception together with your colleagues, ensuring efficient document and workflow management.
- Proactively contact customers and maintain regular communication.
- Build strong, long-term customer relationships through exceptional service delivery.
- Provide technical guidance and support to customers.
- Promote workshop services and identify opportunities to add value for customers.
- Receive and process customer requests, preparing work orders accordingly.
- Handle cash collections, receipts, and fiscal documentation.
- Manage purchase orders and related invoicing activities.
- Receive, document, and escalate customer complaints when necessary.
- Follow up on outstanding customer payments and support debt recovery activities.
- Carry out additional responsibilities assigned by the Service Manager.
- What We're Looking For Essential Requirements Strong customer-service orientation.
- Excellent communication and interpersonal skills.
- Good command of English.
- Advanced Microsoft Office skills, particularly Word and Excel.
- Ability to work effectively under pressure and manage multiple priorities.
- Strong attention to detail, integrity, and teamwork skills.
- Valid Category B driving licence.
- Nice to Have Higher education in a technical field.
- Sales experience or commercial awareness.
- Category C+E driving licence.
- Experience in the automotive or service industry.
- Why Join Scania?
- At Scania, we believe our people are our greatest strength.
- We offer a supportive and professional environment where you can grow, learn, and build a rewarding long-term career.
What We Offer
- Competitive salary package (fixed salary plus monthly performance bonus) ✅ Company car, laptop, and mobile phone ✅ Private medical insurance, extendable to family members ✅ Life insurance coverage ✅ Meal vouchers worth RON 40 per worked day ✅ Attractive bonus and reward schemes based on individual, team, and company performance ✅ Personalized onboarding and integration program ✅ Continuous learning, training, and professional development opportunities ✅ Career growth opportunities within the region and across the Scania Group ✅ Participation in corporate social responsibility initiatives ✅ Modern work environment and state-of-the-art tools Additional
Benefits Christmas gift vouchers
for employees and for each minor child Easter gift voucher Children's Day (1 June): for each minor child Professional and collaborative work environment Long-term career opportunities within a successful international automotive company Start Your Journey with Scania If you enjoy working with people, thrive in a fast-paced environment, and are looking for an opportunity to develop your career with a leading global automotive brand, we'd love to hear from you. Apply today and become part of the Scania team. 🚛✨