About this role
Reporting structure Reports To: Fleet IT Team Lead Direct Reportees: None PREFERENCE WILL BE GIVEN TO QATARI CANDIDIATES Job Summary and Purpose Deliver technical expertise, service and support to Nakilat owned and managed vessels to meet the needs of the company for a safe and efficient operation.
- Key Accountabilities 1 Key Accountabilities: Fleet IT Support: Provide e-mail and phone advice to vessels on all problems concerning onboard computer systems, hardware and software, analyzing specific problems and suggesting corrective actions.
- Provide solutions to Fleet and SHEQ divisions as per IMO and class of registry’s rules and regulations to meet charterers demand.
- Monitor fleet applications and relevant servers for seamless data transmission to and from the vessel and office.
- Provide technical support and liaise with service providers for radio communication equipment onboard.
- Provide technical support to vessels audio, video and entertainment system.
- Configure Interface among vessels IT network and engine vibrations systems as required by business requirements to obtain vessels best performance.
- Coordinate with the vendor support to resolve technical problems with desktop computing equipment, printers and software.
- Support the testing, configuration, purchase, supply and installation of replacement on board computer hardware and software to ensure safe and efficient vessel operation.
- Test single units of any third-party software destined for vessels to ensure successful integration into the existing on-board software prior to fleet-wide procurement.
- Ensure all vessels computers maintain current version of anti-virus software and supply upgrades of anti-virus software.
- Also, ensure all vessels computers are running licensed software and that there are no copyright infringements.
- Ensure the repairs are completed efficiently and cost-effectively taking into account the severity of the fault and the vessel’s voyage pattern when repairs are requiring a visit to the vessel.
- Prepare and present weekly update to the Fleet IT Team Lead regarding all relevant Fleet IT Tasks.
- Ensure network connectivity inside vessels, that includes activating network points, and patch panels.
- Also, wireless connectivity of all provided SSIDs.
- Assist in administering the software program that links between data files from vessels and the office-based data processing programs.
- Advice vessels on any data errors and suggest corrective actions Technology Enhancement Perform all activities related to Asset’s management such as registration, tagging, preventive maintenance, licenses and usage.
- Obtain various recommended patches for operating systems, databases, Softwares and apply them to all the systems on timely basis to ensure optimum performance.
- Safety, Health, Environment, & Quality (SHEQ): Adhere to all relevant SHEQ policies, procedures, instructions and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.
- Policies, Systems, Processes & Procedures: Implement approved policies, processes and procedures, and provide instructions to subordinates to ensure their proper implementation.
- Others: Carry out any other duties as directed by the Fleet IT Team Lead.
- Financial Authorities Not Applicable Qualifications, Experience and Job Skills
Qualifications
- Bachelor’s degree in Computer Science, Computer Engineering or any related field
- Microsoft Certified Professional (MCP) certificate is a must
- ITIL certificate is a must
- Cisco Certified Network Associate (CCNA) certificate is preferred Experience:
- 5 years of experience of which a minimum of 3 years should be in a similar position, preferably in a similar industry Job Specific Skills:
- Knowledge of Windows, MAC, Linux, Microsoft products and different antivirus software
- Knowledge of marine radio, navigation & satellite communication system, marine navigation & cargo engineering system
- Basic project management skills (follow-up, documentation, updating tasks)