About this role
Global Customer Service Intern Hi 👋 We are the Lavazza HR Talent Acquisition Team and we're looking for a Global Customer Service Intern . The successful candidate will join our Customer Service Export team at Nuvola , our HQ in Torino. As an intern, you will work alongside your manager and team, gaining hands-on experience in customer service operations, order management and international distributor support within a dynamic and global business environment. 📊 Your day-to-day activities:
- Building and managing relationships with international distributors, ensuring excellent customer service and support through Salesforce CRM.
- Managing the end-to-end order fulfillment process, from order entry to delivery, invoicing and issue resolution, ensuring a seamless customer experience.
- Monitoring orders and customer operations through SAP, proactively identifying and resolving potential delivery, payment or supply issues.
- Coordinating shipments and product availability with Logistics, Supply Chain, Warehouse teams and external partners, ensuring timely and accurate deliveries worldwide.
- Collaborating with cross-functional teams to manage export documentation, customer claims and administrative activities, contributing to continuous service improvement 💡 Who we're looking for:
- You're available for a six-month internship with full-time commitment. Starting date: January 2027
- You're fluent in Italian and English
- You have a Bachelor's or Master's degree in Business, Economics, International Management or related fields
- You have a strong command of Microsoft Office tools and data analysis activities
- Knowledge of SAP ECC will be considered a strong plus
- Familiarity with Salesforce CRM is appreciated
- You have strong problem-solving skills and can effectively manage priorities and deadlines
- You're proactive, detail-oriented and comfortable working in a fast-paced international environment
- You enjoy teamwork and building relationships with multiple stakeholders ✨ In return we offer:
- Internship allowance
- Flexible way of working
- Free Bistrot service
- Access to our corporate gym
- A dynamic work experience in an international context 💬 What next?
- Our Talent Acquisition Team will assess your application and if you have what we're looking for, you'll be contacted for an initial interview
- If you make it to the short list, you'll be interviewed by your future Manager
- In some cases, you may be required to show us your skills via a technical challenge ☕ Who we are: Our Group was founded in Turin in 1895 and has been owned by the Lavazza family for four generations.
As one of the world's most important coffee roasters, we operate in more than 140 countries through our brands, subsidiaries and distributors, with a total of over 5,500 employees. Every day we operate in all sectors of the coffee industry, offering our products through every channel and positioning our brands as a high-quality blend. We are a community of single origins united into a perfect blend, humans enriching one another through our mutual diversity. Awakening a better world every morning: the commitment we make every single day. #Turin #LI-GB1