About this role
Job Summary
The Senior Accommodation Officer, you will be overseeing all aspects of housing and employee accommodation within the organization. You will ensure that all facilities are maintained to the highest standards, oversee accommodation allocations, and manage a team of accommodation officers. Your goal will be to provide exceptional service to residents or employees, always ensuring their comfort and safety.
- Job Responsibilities 1 Oversee the day-to-day operations of accommodation facilities.
- Manage accommodation allocations, ensuring efficient use of available spaces.
- Monitor occupancy levels and coordinate moves, changes, and departures.
- Lead and manage a team of accommodation officers.
- Provide guidance, support, and training to ensure high performance and adherence to policies and procedures.
- Conduct regular performance reviews and address any issues or concerns.
- Ensure that all accommodation facilities are maintained in excellent condition Coordinate repairs and maintenance tasks promptly and effectively.
- Job Responsibilities 2 Conduct regular inspections to identify areas for improvement and ensure compliance with health and safety standards.
- Serve as the primary point of contact for accommodation-related inquiries and issues.
- Address resident or employee concerns promptly and professionally.
- Foster a positive and supportive environment that enhances the overall living or working experience.
- Assist in the development and management of the accommodation budget.
- Monitor expenditures and identify opportunities for cost savings without compromising quality or service delivery.
- Maintain accurate records and documentation related to accommodation allocations, maintenance activities, and resident or employee feedback.
- Prepare regular reports on occupancy, maintenance issues, and budgetary performance.
- Additional Responsibilities 3 Job Knowledge & Skills Strong knowledge of accommodation management.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills, with the ability to interact effectively with residents, employees, and external stakeholders.
- Sound knowledge of facilities management practices, including maintenance and health and safety regulations.
- Ability to prioritize tasks and manage time effectively in a dynamic environment.
- Proficiency in relevant software applications (e.g., MS Office suite, property management systems).
- Knowledge in building facility maintenance (Construction, Electrical, Plumbing, Painting, Mechanical and etc.) ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.
- Job Experience Minimum 5 years of experience in accommodation supervision/management and/or housekeeping gained from hotels or hospitals.
- Competencies Agility AI Fluency Building Maintenance L2 Employee Moves L2 HSE L2 Inventory Management L2 Leadership_321977503 Quality_321977507 Work Order Management L2 Boldness Education Bachelor's Degree in Hospitality or Hotel Management