About this role
Position Overview
The Muda Operator (2nd shift) is a key position within operations that will focus on handling problem orders by identifying the problem, analyzing possible solutions, and deciding on the best course of action, in a timely manner.
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Diagnose why an order had to be removed from the standard process
- Ability to successfully resolve an issue and move the order along to the next process
- Respond to and/or report recurring issues.
- Assist with and perform investigations into process failures and document findings accordingly
- Support cross-training efforts for current techs and assist in training new techs, as needed.
- Continuously identify opportunities to improve the overall success of operations.
- Work with engineering and quality to initiate and implement process improvements
- Effectively work in a dynamic, team environment, with the flexibility to rotate responsibilities as required.
- Perform quality checks on devices.
- Proactively identify areas for improvement related to operations.
- Maintain accurate documentation and records with integrity.
- Interpret and input data into application-based data systems.
- Read, comprehend, and adhere to written work instructions, SOP’s, etc
- Follow verbal instructions from supervisors, group leaders, and trainers.
- Adhere to all safety policies and procedures and promote a safe work environment for all team members.
- Consistently meet attendance, quality, and productivity expectations.
- Accomplish other duties as required.
Competencies (Knowledge and Skills needed for this position)
- Strong oral and written communication skills. Group presentation skills.
- Read, Write, and Speaks English
- Strong computer experience.
- Proactively identify areas for improvement related to manufacturing quality, processes, and productivity, by monitoring actual production.
- Continue to work as a tech when not assigned training duties
- Attention to detail and ability to work with a sense of urgency.
- Ability to adapt to/work in a dynamic workplace environment
- Ability to work independently and as part of a team
- Ability to identify opportunities for process improvements
- Be flexible to change to complete job functions and actively seek opportunities through flexing to achieve business objectives.
- Required Education
- High School Diploma/GED Required
- Experience
- Hearing Aid Manufacturing experience preferred.
- Knowledge of a variety of hearing aid manufacturing roles