Operations Lead @ GHR

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.

This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for overseeing a unit or section of a segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include knowledge of operations support management and expertise in functional area(s) gained through increasingly more responsible management positions in operations.

This leadership role is accountable for leading GRD's APAC regulatory report preparation organization, with responsibility for the end-to-end production, governance and delivery of approximately 400 regulatory reports across 12 markets.

The individual will lead a geographically distributed team responsible for ensuring reports are delivered accurately, completely and on time, while maintaining a strong control environment and adherence to regulatory and enterprise standards.

In addition to overseeing day-to-day report preparation activities, the role will drive the continued integration, stabilization and optimization of reporting responsibilities transitioned into GRD. The successful candidate will establish a scalable operating model, strengthen governance and controls, and lead initiatives that improve efficiency, standardization and reporting quality across the portfolio.

Through strong leadership, stakeholder engagement and operational discipline, the individual will build a high-performing organization capable of supporting evolving business, regulatory and reporting requirements across the APAC region.

Success Measures

Delivery of approximately 400 regulatory reports across 12 APAC markets with high levels of accuracy, completeness and timeliness.

Strong governance, control effectiveness and regulatory compliance across the reporting portfolio.

Reduced operational risk, reporting issues and control deficiencies.

Improved standardization, reporting transparency and operational consistency.

Delivery of automation, process simplification and measurable productivity benefits.

Effective stabilization and integration of reporting activities transitioned into GRD.

Strong employee engagement, talent development and succession readiness.

Strong stakeholder partnerships across GRD, GMO, FLU, Risk, Compliance and Technology.

Culture of accountability, continuous improvement and operational excellence.

Responsibilities

• Develops and implements procedures to enhance productivity and efficiency and manage business change
• Serves as an escalation point to resolve broad and complex operational issues
• Responsible for expense management, reporting and forecasting for operations areas managed as well as compensation decisioning, talent planning, and performance management at a senior level
• Manages a large team or multiple smaller teams across one or more sites, regions or product lines in an operations support function
• Supports functions carrying a substantial risk of exposure and potential loss with significant impact on major corporate customer relationships

Managerial Responsibilities

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Skills

• Business Operations Management
• Drives Engagement
• Process Management
• Process Performance Measurement
• Result Orientation
• Customer and Client Focus
• Planning
• Reporting
• Risk Management
• Talent Development
• Fraud Management
• Interpret Relevant Laws, Rules, and Regulations

Required Skills

• Strong understanding of Global Operations, operating models, governance frameworks and end-to-end business processes.
• Deep knowledge of Global Markets products, regulatory reporting and key stakeholder groups across Operations, FLUs, Risk, Compliance and Technology.
• Strong understanding of Risk Management, Governance and Operational Risk frameworks.
• Extensive experience leading large-scale regulatory reporting organizations, centralization programs or transformation initiatives.
• Proven track record managing complex, multi-country operations and geographically dispersed teams across APAC.
• Demonstrated expertise in regulatory reporting governance, controls, operational risk management and regulatory compliance.
• Proven success leading large-scale migrations, organizational change and operating model transformation.
• Strong people leadership experience, including building, developing and scaling high-performing teams.
• Exceptional communication, stakeholder management and influencing skills, with the ability to build credibility across all levels of the organization.
• Executive presence and ability to influence senior leaders and drive enterprise-wide outcomes.
• Strategic mindset with the ability to balance transformation objectives, operational delivery and regulatory obligations.

Desired Skills

• Proven ability to lead teams through significant change while maintaining engagement and performance.
• Strong leadership presence with the confidence to navigate ambiguity, complexity and competing priorities.
• Skilled at managing difficult conversations, driving accountability and building alignment across diverse stakeholder groups.
• Ability to influence without direct authority in a complex matrix environment.
• Strong change management capabilities, including creating a clear vision and driving adoption of new ways of working.
• Demonstrated success building inclusive, high-performing teams and developing future leaders.
• Resilient, adaptable and outcome-focused, with a passion for continuous improvement and innovation.