About this role
Cruise Administration Services, Inc. (CASI), a Carnival Cruise Line entity in the Philippines, is currently looking for Relocation Coordinator. Only candidates located in Metro Manila, Philippines to apply.
Job Summary
Acts as the primary point of contact for employee relocation requests, coordinating seamless travel itineraries, temporary housing, and logistics. Operates within a Global Business Services (GBS) housed environment in the Philippines, providing high-touch administrative support to inbound or outbound relocating personnel while collaborating closely with U.S.-based teams, cross-functional internal partners (Onboarding, Immigration), and external vendors.
Key Accountabilities / Job Functions
- Relocation Coordination: Receive, review, and process relocation approximately 10-15 relocation requests per month, managing travel details, ticketing, temporary housing, and logistical workflows from initiation to completion. Initiates new cases within 24 business hours of receipt
- Cross-Functional & Vendor Management: Partner proactively with internal teams (Onboarding, Immigration, Talent Acquisition) and external service providers (moving vendors, travel agencies, housing partners) to ensure cohesive end-to-end execution. Processes invoices promptly to avoid late payment penalties
- Itinerary & Data Management: Create accurate, clear, and comprehensive relocation itineraries for international relocations while navigating multiple internal systems and vendor portals efficiently. Updates internal tracking system within 24 business hours of relocation event
- Escalation Management: Identify and flag complex issues, special accommodation needs, policy exceptions, or employee complaints to management following established escalation paths. Maintains >90% satisfaction rate
- SLA Compliance: Maintain high responsiveness, meeting operational targets for time-to-initiate, booking deadlines, and budget guidelines while delivering a strong customer service experience
- Performs other duties as assigned
Qualifications
- Bachelor’s degree in a relevant field, or an equivalent combination of professional experience and higher education/technical vocational training
- Minimum of 1 to 3 years of professional experience in relocation coordination, corporate travel management, shared services operations, or high-volume administrative customer service.
- Advanced verbal and written English communication skills, specifically tailored for professional communication with global stakeholders and U.S.-based teams.
- Demonstrated experience working with multiple enterprise software systems, CRMs, or booking portals simultaneously with high data accuracy.
- Must be willing and able to work on an Eastern Standard Time (EST) schedule to support the US business operations
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