About this role
Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.
We Power the Industry that Powers the World
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.
Global Family
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.
Purposeful Innovation
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.
Service Above All
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.
Join NOV’s Corporate IT Client Support team, providing mainly second-level support for internal employees. The international Service Desk handles initial requests and escalates issues that require physical intervention, more detailed troubleshooting or business-specific support.
Based primarily in Schiedam, you will also support the Etten-Leur site and work with colleagues across Europe. You will be a visible local IT contact, taking ownership of requests while drawing on an experienced distributed team when needed. Occasional domestic travel to Coevorden or international travel to other NOV locations may be required throughout the year.
- Investigate and resolve escalated PC hardware, software, printer and other workplace IT issues, including hands-on onsite interventions.
- Provide responsive, professional support to internal users with varying levels of technical knowledge, including production and engineering colleagues.
- Manage challenging requests constructively, explain technical constraints and propose appropriate solutions aligned with IT processes.
- Own and prioritize assigned requests in the IT service management system, including Jira Service Desk, and keep accurate troubleshooting records.
- Collaborate with the Service Desk and specialist IT teams, escalating issues appropriately while maintaining ownership of user communication.
- Create and update knowledge articles and troubleshooting documentation in Confluence.
- Support local IT hardware and systems and help maintain the local server-room environment.
- Provide onsite IT coverage across the relevant Netherlands locations and occasional support at other sites when required.
Required
- Hands-on experience in IT support, including hardware, software and peripheral troubleshooting.
- Ability to independently diagnose and resolve technical issues.
- Strong customer service and communication skills, including managing demanding stakeholders.
- Proactive, self-organized approach to work and problem-solving.
- Professional proficiency in English.
- Willingness to travel between NOV locations as required.
Preferred
- Dutch language proficiency.
- MBO 4 qualification or equivalent relevant education.
- Experience with IT service management tools, such as Jira Service Desk, and technical documentation.